IT Support Specialist

Byrna Technologies • Andover, MA

81d

About The Position

The IT Support Specialist will help maintain, secure, and improve our growing, cloud-first IT environment. This role is ideal for someone who has outgrown entry-level support and wants exposure to a wide range of systems and projects, while still handling frontline troubleshooting complex issues.

Requirements

• 2+ Years in IT Support or Operations
• Strong knowledge of Microsoft 365 (Exchange Online, Teams, SharePoint, Intune).
• Experience with Windows and macOS troubleshooting and configuration.
• Basic networking knowledge (VLANs, firewalls, Wi-Fi).
• Understanding of security best practices, MFA, and device compliance.
• Strong understanding of Jira Service, Confluence, and similar ticketing and knowledge management systems.
• Strong understanding of IT best practices.
• Strong desire for continuous improvement.
• Proficiency in English.
• Excellent communication skills.
• Customer-oriented and cool-tempered.
• Willingness to learn.

Responsibilities

• Provide Tier 1/2 support for Windows and macOS endpoints, Microsoft 365, Teams, and SharePoint to users across the organization.
• Manage user/device lifecycle tasks (onboarding/offboarding).
• Monitor and maintain network equipment (Cisco Meraki and Palo Alto).
• Inventory, configure and deploy devices (Windows, macOS, iOS/iPadOS) including security/compliance profiles.
• Inventory, configure, and maintain other IT devices (cameras, IoT devices, printers, etc).
• Support access control and physical security systems.
• Manage and troubleshoot printers.
• Document processes, maintain IT knowledge base, and help standardize support workflows.
• Participate in IT projects such as system upgrades, security initiatives, and new technology rollouts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Fabricated Metal Product Manufacturing
• Number of Employees: 51-100 employees