IT Support Specialist | Trading Technologies
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About The Position
We are currently seeking an IT Support Specialist to join our team. This position will serve the company's broad range of IT needs, including ticketing system management, new user setup, fielding service desk calls, and other technical responsibilities. An IT Support Specialist's primary duty is to assist internal TT employees. The IT Support Specialist will track all instances of support by creating IT tickets using ticket-tracking software. They will update the status of each ticket as they successfully assist each user with their issues. Their assistance may be in person, over the phone, or on video chat applications. Good customer service skills are essential for IT Support staff.
