IT Support Specialist - SAP BRIM
About The Position
BVA Bears IT Solutions is seeking an SAP BRIM -IT Support Specialist to work in the Middletown, PA area. This is a full time position with at least 2 days on-site and possibly 3 days remote. As an SAP BRIM-IT Support Specialist, you will provide technical assistance and operational support for SAP BRIM and related enterprise systems. This role ensures system stability, resolves incidents, and supports end-users in SAP BRIM modules (SOM, CI, CC) and SAP S/4HANA. The specialist will collaborate with SMEs, developers, and business teams to maintain compliance, security, and performance standards across all environments.
Requirements
- Minimum 4 years of IT support experience, including 2+ years with SAP systems.
- Hands-on experience supporting SAP BRIM modules (SOM, CI) and SAP S/4HANA.
- Knowledge of SAP Fiori/UI and troubleshooting integration issues.
- Familiarity with PCI DSS compliance and secure payment flows.
- Experience using ServiceNow or similar ITSM tools for incident management.
Nice To Haves
- SAP BRIM certifications highly desirable.
- Experience with Microsoft Azure DevOps (ADO) or JIRA for documentation and workflow.
- Knowledge of SAP BTP for event-driven architecture and API management.
- Experience with hybrid Agile methodologies.
- Strong communication and customer service skills.
Responsibilities
- System Support & Troubleshooting
- Provide Level 1 and Level 2 support for SAP BRIM and SAP S/4HANA environments.
- Diagnose and resolve incidents related to BRIM modules, integrations, and payment processing.
- User Assistance & Training
- Assist end users with SAP Fiori/UI navigation and functionality.
- Support training sessions and create user guides for BRIM processes.
- Monitoring & Maintenance
- Monitor system performance and execute routine health checks.
- Escalate complex issues to technical teams and track resolution in ServiceNow.
- Compliance & Security
- Ensure adherence to PCI DSS, SOC1/SOC2, and Commonwealth IT security standards.
- Implement secure handling of sensitive data and enforce role based access.
- Documentation & Reporting
- Document incidents, resolutions, and configuration changes in Microsoft ADO or JIRA.
- Maintain audit ready logs and support compliance reviews.
- Collaboration
- Work closely with SMEs, architects, and developers to support integration and migration activities.
- Participate in UAT and SIT testing for new releases and patches.
Benefits
- Health insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
