IT Support Specialist - Russian/Ukrainian is required

U Trust Insurance Agency LLC•Spartanburg, SC

22d

About The Position

U Trust Insurance Agency LLC is a growing insurance organization operating across 30+ U.S. states. We are looking for a dependable and practical IT Support Specialist for small technical tasks, troubleshooting, and one-off projects. This is a side-work contract role, ideal for someone already working in IT who wants to take on simple, predictable tasks without heavy system administration responsibilities.

Requirements

1–3 years of experience in IT support, helpdesk, or similar role.
Strong knowledge of Windows 10/11.
Understanding of basic networking: Wi-Fi, router settings, cable connections, IP basics.
Ability to troubleshoot hardware and software issues independently.
Good communication skills in English; Russian or Ukrainian is a strong advantage.
Responsible, organized, and comfortable working with tasks on demand.

Nice To Haves

Ability to assemble or upgrade a PC (optional).
Experience with remote support tools (AnyDesk, TeamViewer, Zoom Remote Control).
Ability to document simple internal instructions (SOPs).

Responsibilities

Set up and configure Windows laptops and desktops.
Install, update, and troubleshoot basic software (browsers, Office tools, PDF tools, antivirus, drivers).
Perform basic diagnostics for hardware issues (slow performance, device errors, connectivity issues).
Assist employees with simple technical questions (accounts, printers, email settings).
Support small on-site tasks when needed (checking equipment, cables, routers) in Spartanburg, SC.
Set up or replace peripherals (monitors, keyboards, webcams, headsets).
Ensure devices are updated and secure (Windows updates, basic settings).