IT Support Specialist (On-Site)

DMA Industries, LLC-posted 3 months ago
Full-time
Tabor City, NC
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The IT Support Specialist is a hands-on technical professional responsible for supporting DMA’s information technology infrastructure across the Mullins/Marion Area facilities. Reporting to the IT Manager, this role provides frontline support for hardware, software, and network systems while ensuring system reliability, security, and performance. The IT Support Specialist plays a critical role in maintaining connectivity, supporting DMA’s Warehouse Management System (WMS) and ERP platforms, and delivering user training and guidance. This position requires strong troubleshooting skills, adaptability, and a customer service mindset to support both day-to-day operations and long-term IT initiatives. Please note: This is an on-site position located in Tabor City, NC.

  • Install, configure, and maintain servers, desktops, laptops, printers, routers, switches, firewalls, scanners, and phones.
  • Ensure LAN/WAN connectivity, Internet access, and system functionality across the organization.
  • Monitor systems daily and respond promptly to usability or security concerns.
  • Perform network address assignments, configure routing protocols, and manage authentication/directory services.
  • Conduct root cause analysis to isolate and resolve technical issues.
  • Maintain drivers, settings, and network facilities for PCs, printers, and related devices.
  • Schedule and perform preventative maintenance on IT equipment and infrastructure.
  • Administer firewalls, malware protection software, and patch deployment.
  • Ensure companywide data backup systems are functioning and secure.
  • Document and report violations of DMA’s technology use policies.
  • Support the integrity of systems through security protocols and controls.
  • Provide first-level technical support for hardware, software, and application issues.
  • Respond to and resolve help desk tickets in a timely and professional manner.
  • Train users on systems, applications, and equipment use.
  • Present technical information clearly to non-technical users.
  • Support DMA’s Warehouse Management System (WMS) and ERP platforms.
  • Assist with IT project execution as assigned by leadership.
  • Recommend system upgrades, process improvements, and technology solutions.
  • Collaborate with IT leadership on implementing new technologies and improvements.
  • Maintain an accurate and up-to-date inventory of all technology assets by department and user.
  • Document processes, incidents, maintenance logs, and compliance activities.
  • Support audits and IT reporting requirements.
  • Perform all other duties as assigned.
  • Minimum of 2 years of professional IT experience, including systems, networking, and hardware/software support.
  • Associate’s degree in Information Technology required; Bachelor’s degree preferred.
  • Professional certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) strongly preferred.
  • Proficiency with Microsoft Office Suite (Excel, Word, Access).
  • Strong knowledge of network protocols, system security, and data integrity controls.
  • Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical users.
  • Strong analytical, documentation, and troubleshooting skills.
  • Self-starter with the ability to multitask, prioritize, and remain calm under pressure.
  • Patient, adaptable, and detail-oriented with strong interpersonal skills.
  • Equal Opportunity Employer
  • Commitment to building a diverse and inclusive workplace
  • Reasonable accommodations for individuals with disabilities
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