IT Support Specialist - OMNI

OMNI Environmental Solutions-posted 3 months ago
Carencro, LA
501-1,000 employees
Waste Management and Remediation Services
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The IT Support Specialist - OMNI position is responsible for managing and resolving Tier II/Tier III IT tickets using the Halo ITSM ticketing system. The role requires prioritizing tasks based on urgency, documenting solutions thoroughly, and communicating updates via Microsoft Teams. The specialist will provide advanced support for applications such as DocuWare and Intune, focusing on configuration, troubleshooting, and user training. Additional responsibilities include managing email distribution lists, file management, and Active Directory administration tasks. The specialist will troubleshoot specialized hardware and software, offer training and escalation support to the Help Desk I position, and collaborate with various teams for connectivity issues and server-related tasks. The role also involves diagnosing and resolving complex issues across various platforms, maintaining secure systems, performing routine maintenance, assisting with IT audits, and participating in a biweekly on-call rotation for after-hours support.

  • Manage and resolve Tier II/Tier III IT tickets using the Halo ITSM ticketing system.
  • Provide advanced support for applications including DocuWare and Intune.
  • Manage email distribution lists, file management, and Active Directory administration tasks.
  • Troubleshoot and support specialized hardware and software.
  • Offer training and escalation support to the Help Desk I position.
  • Collaborate with networking and systems administration teams.
  • Independently diagnose and resolve complex hardware, software, and connectivity issues.
  • Apply knowledge of best security practices to maintain secure systems.
  • Perform routine maintenance including system updates and data cleanup.
  • Assist with IT audits, compliance checks, and process improvements.
  • Participate in a biweekly on-call rotation for after-hours support.
  • 3+ years of experience in Tier II/Tier III IT support roles.
  • Proficiency with an IT ticketing system, Microsoft Teams, and documentation tools.
  • Experience supporting mobile devices and industry-specific software.
  • Excellent troubleshooting skills across hardware, software, and networking basics.
  • Knowledge of best security practices and ability to respond to security events.
  • Self-starter with strong prioritization and problem-solving abilities.
  • Excellent communication skills to explain technical solutions to non-technical users.
  • Ability to work in a shared environment with visible tickets and calls.
  • Availability for a biweekly on-call rotation.
  • Strong proficiency with Intune MDM for managing mobile devices.
  • Certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified: Azure Administrator Associate.
  • Strong Active Directory management skills.
  • Experience with surveillance systems or industrial IoT devices.
  • Familiarity with process improvement and data cleanup.
  • Knowledge of energy services or water hauling industry challenges.
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