IT Support Specialist - Level I

Hsm Sarl • Hickory, NC

273d • Onsite

About The Position

The IT Support Specialist I provides front-line IT help desk technical support to end users on a variety of issues related to computer systems, software, and hardware. This role involves troubleshooting, diagnosing, and resolving issues; installing hardware and software; guiding users through established procedures and policies; and, utilizing the IT support ticketing system to receive, process, and document issues and requests.

Requirements

• Associate's degree in information technology, computer science, or related field; or equivalent work experience.
• Entry-level experience in IT support, help desk, or a related field is preferred.
• Excellent communication skills, both verbal and written.
• Strong troubleshooting and problem-solving skills.
• Possess strong team-oriented attitude.
• Knowledge of basic computing concepts, Windows operating systems, and common business software.
• Familiarity with help desk ticketing systems like TeamDynamix is a plus.

Nice To Haves

• CompTIA A+ or similar IT support certifications are a plus.

Responsibilities

• Provide IT technical support via phone, email, remote access, or in person.
• Respond to incidents, service requests, and queries to assist users by diagnosing and troubleshooting hardware and software issues.
• Escalate unresolved issues to higher-level support when necessary.
• Install, set up and configure new or replacement computer software, hardware and peripheral devices.
• Maintain and support end user computers to ensure optimal functionality.
• Assist with software updates, patches, and fixes as requested.
• Document all support interactions, including issue resolutions, using the company's ticketing system.
• Assist in maintaining accurate records of equipment inventory, configurations, user requests and software inventory.
• Identify recurring issues and report them to help implement permanent solutions.
• Assist end users in understanding how to use software or systems.
• Develop training materials or user guides to improve efficiency and reduce common technical issues.

Benefits

• 401k Contribution Match up to 4% (100% Vested from Day 1)
• 9 paid holidays
• 3 Weeks of PTO (Eligible after 60 days)
• Affordable Total Package Benefits offerings for you and your family
• On-Site No-Cost Medical Clinics for you and Covered Dependents
• Teladoc 24/7 ($0 copay)
• Global Healthcare and Tuition Reimbursement & Professional Development Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Nursing and Residential Care Facilities
• Education Level: Associate degree