IT Support Specialist, Intermediate

Georgia State University • Atlanta, GA

9h

About The Position

Robinson College of Business
College Technology Services
Georgia State University’s J. Mack Robinson College of Business is the sixth-largest business school in the country and educates more than 9,000 students across multiple physical campuses throughout the Atlanta region. Known for producing business leaders and innovators, Robinson College and Georgia State University have produced more of Georgia’s top executives with graduate degrees than any other school in the country. Our undergraduate and part-time MBA programs for working professionals are ranked among the best by U.S. News & World Report, and our Executive MBA is ranked among the world’s best by CEO Magazine.
Within the Robinson College of Business, the mission of the College Technology Services team is to enhance the Robinson College of Business academic experience by providing prompt, reliable, and exceptional technology services and cutting-edge solutions that prepare students to be leaders and innovators in business and society. We provide support to all Faculty, Staff, and Students within the Robinson College of Business.
These are exciting times at the J. Mack Robinson College of Business at Georgia State University. We are growing, and we are thrilled that you are interested in being a part of our team. We are surrounded by individuals empowered to use their expertise and talents to achieve our mission to pursue excellence.
WHAT MAKES College Technology Services A GREAT PLACE?
Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
A knowledge-sharing organization that works collaboratively with diverse partners.
Professional development opportunities and mentorship
A rapidly growing center within an academic setting
The Robinson College of Business is seeking an IT Support Specialist (Intermediate) to join College Technology Services. Join a High-Impact IT Team Supporting Innovation in Business Education. This role is ideal for a service-oriented IT professional who thrives in a fast-paced academic environment and enjoys supporting faculty, staff, and students through reliable, forward-thinking technology solutions.
HERE IS WHAT YOU WILL DO
As a key member of the IT support team, you will provide hands-on technical assistance to faculty, staff, and students—ensuring classrooms, offices, research spaces, and events remain operational, secure, and technology-enabled.

Requirements

• Bachelor's degree and two years of related experience, or a combination of education and related experience.

Nice To Haves

• Experience with enterprise tools such as Active Directory and Office 365
• The ability to understand and use cloud-based services
• Understanding of server and storage hardware and operating systems
• Experience supporting faculty and staff in a university environment

Responsibilities

• Install, troubleshoot, and repair computing hardware, software, audiovisual systems, networking, and mobile devices.
• Provide end-user support on a wide range of requests, including connectivity, access, security, training, and innovation.
• Support Windows/Mac operating systems and deliver training as necessary.
• Support of GSU Enterprise services such as identity management, campus Wi‑Fi, Microsoft Active Directory/O365, and printer management.
• Support and understand the technical tools used by faculty and staff in support of their academic and administrative goals.
• Support of academic learning spaces and events.
• Assist with cybersecurity tasks, remediation, and compliance across the college.
• Handle sensitive information included in student systems, faculty research, faculty/staff systems, and other data.
• Track and resolve incidents using the Service Now ticketing system.
• Breakdown, move, and set up equipment and peripherals as needed

Benefits

• Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
• The University System of Georgia (USG) provides comprehensive benefits to Georgia State employees.
• USG offers healthcare, dental, vision, and other benefits and retirement plan options.
• Optional Retirement Plan -- ORP is a 401(a) Defined Contribution Plan. Employees contribute 6%25, and USG contributes 9.24%25 to the plan. Employees are immediately vested.
• Teacher Retirement System -- TRS is a Defined Benefit Plan, a traditional public pension plan. Employees contribute 6%25, and USG contributes 19.81%25 to the plan. Your retirement benefit is calculated by factoring in years of service, final salary, and a 2%25 multiplier. Employees are vested after 10 years.
• Tuition Assistance Program (TAP) -- Full-time employees enrolled in a USG degree program may earn their degree for free.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level