IT Support Specialist - Information Technology Management

LabConnect • Raleigh, NC

112d

About The Position

LabConnect improves lives by partnering with pharmaceutical and biotech companies, and clinical research organizations (CROs) to accelerate the development of new medicines around the world. We are an independent, global, one-stop-shop focused on delivering Central Laboratory Services that are tailor-made, timely and flexible to meet the evolving study demands of traditional to increasingly complex trials. Additionally, we provide Functional Service Provider (FSP) Solutions, supporting our clients with scientific and technical expertise, acting as an extension of their team, coordinating all laboratory related needs, advising on strategies for lab data collection and providing end-to-end analytical and logistical solutions. The IT Support Specialist is responsible for setting up, installing, and troubleshooting technology and software. This position will handle upgrading, servicing, maintaining end-user hardware and software. The role will be to work closely with end-users to offer training, solutions, and troubleshooting technical and software challenges. Provide services effectively and efficiently to ensure professional technology services and resources. Position is located in Raleigh, Chapel Hill, or Durham areas of NC. Traveling is involved within the US and possible international travel as well. A passport will be needed for this aspect.

Requirements

• A degree in computer science or programming or two to three years IT support experience, including installing and troubleshooting hardware, software, and network operating systems experience and/or training.
• Experience in an international setting is a plus.

Responsibilities

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
• Monitoring and maintaining computer systems and networks.
• Responding promptly to service issues and requests.
• Manage Jira Service Desks requests and keep assigned tickets updated daily.
• Support the implementation of new solutions or applications.
• Providing technical support across the company, in person, Teams, or over the phone.
• Connect devices to the network via switches, wireless, Ethernet, and VOIP.
• Provide individual training and end-user support.
• Maintain current and accurate inventory controls over technology resources and supplies.
• Maintain users/hardware/database for the VOIP phone system.
• Document all computer builds, daily tasks, software/hardware/permission changes.
• Maintain door security users/settings/cards/database.
• Add/Delete/Change users in multiple company-specific systems and servers.
• Maintain procedures and reports that provide technical support to the entire organization.
• Analyze records and logs to spot underlying trends and potential issues.
• Consult with IT managers and other departments as required.
• Attending weekly IT Department update meetings.
• Perform other related duties as required.

Benefits

• Financial Security (Base Pay, 401k Match and Possible Annual Bonus Eligibility)
• Health Benefits beginning on date of hire
• PTO plan, plus 11 Paid Company Holidays, and 1 Day to Volunteer in your community
• Short and Long-Term Disability, Life Insurance, and AD&D

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees