IT Support Specialist III

Tempus AI • Chicago, IL

118d • $80,000 - $90,000

About The Position

Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

Requirements

• Experience installing and troubleshooting issues with software, including MS Office, Windows Server, and SaaS products (Google Suite, Dropbox, etc).
• Familiar with SaaS ticketing systems (Zendesk, ServiceNow, etc).
• Installing and supporting security products like endpoint and anti-virus/malware protection.
• Basic network and VOIP phone system troubleshooting.
• Administering identity management products (MS Active Directory, Okta, Google Admin, etc).
• Exceptional customer service and communication skills, including writing reports, business correspondence, user instructions, and procedures.
• Proficiency in supporting both Mac OS-X and Microsoft Windows.
• Experienced with supporting remote, on-site, and hybrid users.
• Ability to work in fast-paced, agile environments, including off-hours support.
• Minimum of 2 years in an IT related field and/or relevant customer service role.
• Scripting language experience (Powershell, Macros, Python, Powershell, C++, Java, etc).
• General familiarity with Microsoft SCCM.
• General familiarity with Mobile Device Management (MDM) applications.
• Google Suite Admin experience.
• Previous experience coordinating with DevOps and/or information security teams.
• Previous experience in the healthcare sector.
• Professional certifications such as ITIL Foundations or Comptia A +.
• BS in Computer Science, Information Systems, or related field.

Responsibilities

• Support the business and stakeholders with a number of information technology initiatives.
• Addressing and mitigating technology-related issues for employees, i.e. desktop support.
• Maintaining computer systems, hardware, printers, and computer peripherals, including inventory tracking.
• User account administration including on and off-boarding of employees.
• Evaluating and testing new technologies.
• Working with software and hardware vendors.
• Supporting and reporting to the IT Operations Manager with a number of business-critical initiatives.
• Supporting executives with IT-related issues.
• Maintaining AV and conference room technologies (TVs, Apple TV, Mac Mini, Crestron, VOIP).
• Phone and remote support for Tempus clients.
• Work in Tempus’ ticketing system to communicate, track, and remediate actions taken, and create Wikis or How-To guides for employees.

Benefits

• Incentive compensation.
• Restricted stock units.
• Medical and other benefits depending on the position.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees