IT Support Specialist III

Pgt Innovations • Tampa, FL

221d • $85,000 • Onsite

About The Position

We are currently looking for an IT Support Technician III. This role is to ensure the stability, integrity, and efficient operation of the in-house compute resources that support end-user organizational functions. This includes designing, installing, configuring, administering, and fine-tuning of operating systems and components across the organization in a timely and efficient manner. The IT Support Technician III will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues to maximize the benefit of IT systems investments.

Requirements

• University degree or college diploma in Information Technology and Two years direct work experience in the Information Technology field. OR Technical diploma / certificate in Information Technology and Three years direct work experience in the Information Technology.
• Operating systems experience with Windows 10/11, Server 2016/2019/2022.
• Technically competent with various software programs including Microsoft products, such as 365, Office Suite, SharePoint, SQL, MECM and Active Directory.
• Solid working knowledge of current Internet technologies including VPN, web filtering tools, and cloud-based solutions.
• Provide support for manufacturing industry specific software applications.
• Experience at working both independently and in a team-oriented, collaborative environment is essential.
• Ability to prioritize tasks and conform to shifting priorities, demands, and timelines.
• Ability to research, learn, understand, and apply innovative technologies.
• Ability to communicate and elicit cooperation of team members and contractors who come from a broad spectrum of backgrounds.
• Strong written and oral communication skills.
• Strong customer service and interpersonal skills.

Responsibilities

• Troubleshoot, maintain and resolve hardware and software problems, including end user PCs, printers, PC controlled manufacturing equipment, applications, etc.
• Maintain, troubleshoot, and deploy production facility scanning and printing equipment.
• Image, configure, and deploy new computer hardware.
• Troubleshoot network, PCs, printers and applications.
• Use helpdesk software to track information, status, and resolution for all requests.
• Use project management software to update projects and tasks.
• Create and maintain users in Active Directory and Microsoft 365 admin centers.
• Order new products such as PCs, printers and other necessary hardware/software.
• Coordinate and participate in key IT process improvements throughout the organization.
• Participate in the design and review of new systems and application deployments in workstations.
• Ensure that workstations comply with established policies, security standards, licensing agreements, and configuration guidelines.
• Recommend and execute modifications to workstations in order to improve efficiency, reliability, and performance.
• Conduct research on hardware and software in support of procurement and system development efforts.
• Coordinate and participate in deployment of service packs, hot fixes, system updates, and vendor-supplied patches according to best practices.
• Ensure that any new software integration into company systems meets functional requirements, system compliance, security standards, and interface specifications.
• Take an active role in cross-departmental projects when needed or tasked.
• Develop full-scale project plans and associated communication documents.
• Ability to conduct and facilitate training sessions, presentations, and meetings for a deployment of a project when needed or tasked.
• Build, develop, and grow any business relationships both inside and outside of the company for vital success of any project.
• Develop best practices and tools for project execution.

Benefits

• Medical plans with HRA or HSA options
• Prescription
• Dental
• Vision
• Company Paid Life Insurance
• Voluntary Life Insurance
• Supplemental Hospital Indemnity, Critical Illness, and Accident Insurances
• Company paid Short-Term Disability
• Company paid Long-Term Disability
• Paid time off (PTO), including Vacation, Personal, and 8 paid Holidays
• 401k retirement plan with company match
• Employee Assistance Program
• Teladoc
• Tuition Reimbursement
• Yearly Wellness Clinic

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: Bachelor's degree