IT Support Specialist III - VoIP and Analog Telephony Specialist

Nevada National Security Site • North Las Vegas, NV

416d • $41,454 - $61,256

About The Position

The IT Support Specialist III - VoIP and Analog Telephony Specialist role at the Nevada National Security Site involves converting legacy analog phone systems to VoIP, deploying various telephony solutions, and managing service desk operations. This position requires a blend of technical expertise in telephony systems and strong organizational skills to oversee inventory and asset management.

Requirements

• Associates degree in MIS, Computer Science or equivalent, with at least three years of related experience.
• Experience with POTS lines, punch-down jacks, punch-down blocks, cross-connects, and 25-pair cable.
• Experience with VoIP phone installation, configuration, and troubleshooting.
• Capable of rewiring telephone main distribution frames (MDF's), Amphenol cabling and terminations, termination blocks, and wire wraps.
• Knowledge of copper and fiber cable color codes.
• Knowledge of grounding and bonding copper infrastructure.
• Knowledge of horizontal and backbone cabling pathway systems.
• Capable of programming VoIP gateways, building and configuring telephone system chassis, and testing voice system survivability.
• Knowledge of low voltage circuit concepts.

Responsibilities

• Convert legacy analog phone systems to VoIP.
• Deploy VoIP, analog, and conference phones as well as underlying connectivity.
• Monitor service desk telephone tickets, determine incident priority, evaluate team availability and capacity, and assign ticketed tasks.
• Punch down 66/110 blocks and terminate network patch panels.
• Schedule and execute service Moves/Adds/Changes in the context of customer location, operational schedules, and provisioning SLA targets.
• Develop and maintain lifecycle management process to track procurement, receipt, storage, movement, and disposal of physical and logical assets.
• Organize, maintain inventory, and secure physical assets and supplies in designated storage facilities.
• Install punch down blocks and cross connects in telephone rooms when required.
• Install, test, and certify 25-pair, network cabling, single and multimode optical fiber, and associated wiring.
• Stock and maintain tools, equipment, and supplies in work locations and vehicles.
• Oversee VoIP (Avaya and Cisco) deployment and conversion projects to digitally transform enterprise telephony.
• Develop plans for network and telephone hardware replacement and prepare project schedule.
• Install and maintain AC and DC uninterruptible power supply systems.
• Document system changes as part of broader Change and Configuration Management process well as provide documentation for new systems as needed.
• Perform other duties assigned by Management.

Benefits

• Competitive hourly wage between $26.57 and $39.86.
• Cost of living calculator assistance for relocation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree