IT Support Specialist II

Gust Rosenfeld P.L.C.•Phoenix, AZ

7d•Onsite

About The Position

The IT Support Specialist II’s role is to support and maintain enterprise computer systems, desktops, and peripherals in a fast-paced legal environment. Duties include resolving end user support requests, troubleshooting hardware and software issues, documenting issues and resolutions, and conducting employee training. To succeed in this role, you should have a friendly problem-solving attitude along with the ability to give clear technical instructions while practicing good customer service skills. You should also be familiar with remote troubleshooting techniques.

Requirements

Bachelor’s degree in computer science or information technology, or 2+ years of relevant work experience.
CompTIA A+ certification.
Proven work experience as an IT Support Specialist II.
Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
Knowledge of popular operating systems, software applications, and remote connection systems.
Ability to solve complex hardware and software issues.
Knowledge of various regulatory, security, and privacy standards. (HIPAA/HITECH, ISO 27001)
Excellent interpersonal and customer service skills.
Efficient written and verbal communication skills.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Ability to conduct research on hardware and software issues and products.
Ability to communicate ideas in business-friendly and user-friendly language.
Highly self-motivated and directed.
Attention to detail.
Team-oriented and skilled in working within a collaborative environment.

Responsibilities

Respond to, document, and resolve end user support requests.
Troubleshoot hardware and software issues.
Deploy and maintain enterprise hardware, software, peripherals, and presentation systems.
Construct, deploy, and maintain enterprise software configurations.
Liaise with vendors and support contacts.
Proactively seek ways to help end users resolve problems and improve workflows.
Perform other duties as assigned.
Develop and implement hardware and software configurations.
Assist in developing device management strategies.
Perform data backup, management, and restoration tasks.
Create and revise user manuals.
Train new employees on proper use of hardware and software.
Conduct regular organization-wide trainings.