IT Support Specialist II
About The Position
Position Summary: The IT Support Specialist Il provides superior day-to-day hands-on support to the organization’s end user laptops, desktops, peripherals, software applications, mobile devices, printers, and other tools that the end-users are provided. This position interfaces directly with internal customers and business units, provisioning solutions and troubleshooting user issues to resolution. This role provides 1-to-1 end user support and training. Additionally, this role serves as on-call support in a rotational basis for the entire enterprise. Typically, this role works onsite at an HBS client, full time.
Requirements
- 1-3 years experience troubleshooting windows PC’s
- In depth knowledge of Window desktop operating systems
- High School Diploma
- CompTIA A+ or similar certifications
Nice To Haves
- 1-3 years’ experience working in a customer facing IT service role.
- Basic Knowledge of Microsoft Windows Desktop Operating System.
- Basic Knowledge of Microsoft Windows Desktop Operating Systems and roles.
- Basic Knowledge of Network printing, Antivirus software packages, core server administration within Microsoft Windows Server, Mac OS, Mobile operating systems (apple iOS and Android)
- Basic knowledge of Cisco, HP, and Palo Alto networking infrastructure, ConnectWise Manage and ConnectWise Automate, VMware vSphere, LogicMonitor, and Veem Backup.
- One or more of the following certifications: Network +, Server+, Microsoft Azure, Microsoft O365, Cisco Certification Technician (CCT), MD-102 Endpoint Administrator
Responsibilities
- Provide First and Second tier support of PC hardware & software, desk phones, printers, mobile devices, and other computer related equipment.
- Responsible for ticketing system entry and ticket maintenance/documentation; includes updating and maintaining Inventory records.
- Track, route, and redirect problems to correct resources.
- Identify PC hardware warranty repair and resolve as required.
- Provide timely and relevant updates to end users.
- Maintains currency of knowledge with respect to technology, equipment, industry trends, regulations, standards and/or systems.
- Participate in the on-call support rotation.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
