IT Support Specialist II - Las Vegas, NV

Everi Holdings • Las Vegas, NV

283d • $54,000 - $57,000 • Hybrid

About The Position

We're looking for a motivated, experienced professional who's passionate about delivering exceptional customer service and IT support. In this role, you'll provide assistance to internal Everi system users and play a key part in driving our team's success. If you're enthusiastic about IT and eager to showcase your skills and positive energy, your search ends here. This is a dynamic opportunity to engage with users, support operations, and work across a variety of IT functions!

Requirements

• Bachelor's in IT, Computer Science, Engineering, or equivalent combo of work and academic experience.
• 2-5 years in an IT support role in a fast-paced, customer-focused environment.
• Calm, confident, and courteous when tech goes sideways.
• Excellent communication — technical and non-technical.
• Self-starter mentality with top-tier problem-solving skills.
• Comfortable supporting both on-site and remote users.

Nice To Haves

• Advanced troubleshooting skills and Windows CLI knowledge.
• Experience with Microsoft Windows 10/11, Office Suite, Office 365, and printers (desktop & multi-function).

Responsibilities

• Be the first line of defense for our internal users, solving hardware, software, and access issues.
• Maintain workstation security and user account integrity in alignment with SOX, PCI, and SOC2 standards.
• Make first days smooth and last days secure through seamless IT processes.
• Configure, image, deploy, and track hardware with precision and care.
• Keep our internal IT knowledge base sharp and up-to-date.
• Spot patterns in support requests and escalate systemic issues before they escalate themselves.
• Oversee IT inventory, support office relocations, and keep everything tracked and tidy.
• Help coordinate and provide tech support for internal and customer-facing events.
• Participate in on-call rotation to support our people, even after hours.
• Work hand-in-hand with Infrastructure and InfoSec teams on critical projects and rollouts.

Benefits

• Medical, Dental, Vision insurance.
• 401k with company match.
• Life insurance.
• Maternity and paternity leave.
• Adoption assistance.
• Pet insurance.
• Gym reimbursement.
• Discretionary Time Off (DTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Warehousing and Storage
• Education Level: Bachelor's degree