IT Support Specialist I

Mission Support And Test Services • North Las Vegas, NV

384d • $39,603 - $59,405

About The Position

The IT Support Specialist I position at Mission Support and Test Services, LLC (MSTS) involves providing essential desktop and service desk support to end-users. The role focuses on the installation, maintenance, troubleshooting, and repair of hardware and software systems, ensuring efficient operation within the organization. The specialist will work closely with various personnel levels, contributing to a collaborative environment that values diversity and inclusion.

Requirements

• Associates degree in MIS, Computer Science, or related field, or equivalent experience.
• Proficient in Windows Operating Systems and Active Directory.
• Experience with software applications such as MS Office (Word, Excel, Access, PowerPoint) and MS Outlook.
• Experience in installing hardware and software for personal computing needs.
• Excellent customer service skills.
• Ability to interface professionally with all levels of personnel.
• Good oral and written communication skills.
• Ability to multi-task and maintain organization in a fast-paced environment.

Nice To Haves

• Experience with Mac Operating Systems.
• Knowledge of advanced troubleshooting techniques.

Responsibilities

• Provide end-user desktop and service desk support.
• Install, operate, maintain, troubleshoot, and repair equipment hardware and peripherals, including printers and scanners.
• Support software applications, including commercial-off-the-shelf (COTS) and in-house applications.
• Specialty support for Active Directory (AD), Group Policy Objects, Windows 7/10, Mac Operating Systems, and Microsoft Office Suite.
• Perform advanced support and setup of Microsoft Outlook.
• Complete other duties as assigned by management.

Benefits

• Medical, dental, and vision insurance.
• Pension and 401k plans.
• Paid time off and 96 hours of paid holidays.
• Relocation assistance for moves over 75 miles.
• Tuition assistance and reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees