IT Support Specialist I

Foley Equipment • Kansas City, MO

2d • Hybrid

About The Position

The IT Support Specialist I will provide the first level of IT support to employees by troubleshooting hardware and software issues in person and remotely. Accountable for the first level of contact with the customer, ensuring they are helped quickly and efficiently while providing technical assistance, software support, hardware repairs, and excellent customer service.

This position will require regular (every week) in-person attendance at one of our Foley Equipment offices with a partial week work-from-home opportunity. At this time, fully-remote is not available. Kansas City preferred.

Requirements

• Ability to repair computer hardware and diagnose hardware issues
• Strong knowledge of Windows operating systems including Windows 10 and Windows 11.
• Experience with Office 365, Zoom Meetings and Phone, Microsoft Teams, and Active Directory
• Strong interpersonal skills
• Be well organized and pay close attention to detail
• Strong time management skills
• Customer service experience required.

Nice To Haves

• Associate’s or Bachelor’s degree in Computer Science or a related field
• CompTIA A+ Certification
• Some experience as an IT support specialist performing hardware and software troubleshooting preferred

Responsibilities

• Provide technical support for Windows 10/11, Office 365, Zoom, and internal software.
• Respond to IT support calls, assist walk-in users, and manage support tickets to meet SLAs.
• Manage user accounts, access, and permissions through Active Directory and Exchange.
• Provision and configure new computers, mobile devices, and approved peripherals.
• Troubleshoot hardware, software, printers, and networking issues.
• Coordinate with vendors for licensing and equipment needs.
• Escalate recurring issues and follow company cybersecurity procedures.
• Assist with AV setup, device migrations, and hardware retirement.
• Stay up to date on the latest developments in technology, applications, and hardware utilized by Foley.
• Participate in a 24/7/365 on-call rotation assisting employees with urgent needs after hours.
• Travel is required for training and/or to assist at other locations.

Benefits

• Competitive pay to recognize your valuable contribution
• 401(k) with matching
• Comprehensive medical, dental, and vision plans
• Basic Life & AD&D, short-term disability, & and long-term disability
• Wellness programs to focus on building healthy habits while earning prizes and cash bonuses throughout the year
• Holiday, PTO, and Parental Leave, promoting work-life balance and personal growth
• Casual dress attire
• Family-owned company where you’re more than just another employee

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree