IT Support Specialist – Helpdesk & Dental Systems

American Dental Companies•Phoenix, AZ

1d•Onsite

About The Position

American Dental Companies is seeking a dedicated IT Support Specialist – Helpdesk & Dental Systems to provide frontline technical support for our employees and clinics. This role will be the first point of contact for troubleshooting tickets, resolving hardware/software issues, and ensuring smooth operation of both general IT systems and dental-practice-management applications and devices. You'll play a critical role in supporting our practices across multiple locations, ensuring doctors and clinical staff can focus on patient care without technical interruptions.

Requirements

At least 2 years of IT support / helpdesk experience (healthcare/dental IT strongly preferred).
Hands-on experience with ticketing systems.
Familiarity with practice management systems (Denticon preferred).
Familiarity with imaging systems (Apteryx/XVWeb preferred).
Experience with dental imaging devices and integration workflows a plus.
Strong knowledge of Windows environments, device drivers, and networking basics.
Excellent customer service, communication, and troubleshooting skills.

Nice To Haves

CompTIA A+, Network+, Microsoft 365 or equivalent.
Vendor-specific dental IT certifications (if available).

Responsibilities

Serve as the first point of contact for employees via ticketing system, phone, remote or onsite.
Provide Tier 1/Tier 2 troubleshooting for hardware (PCs, laptops, printers, network devices) and software applications.
Manage and support all Microsoft 365 services (Exchange Online, Teams, OneDrive, SharePoint, Intune).
Work on the Intune device enrollment office by office.
Escalate complex issues to senior IT team members when necessary.
Maintain accurate records of issues and resolutions in the ticketing system.
Provide frontline support for Denticon practice management system.
Provide frontline support for Apteryx/XVWeb imaging system.
Troubleshoot Denticon user issues, integrations, and workflow problems.
Collaborate with vendor support when advanced escalation is required.
Support dental devices integrated with Denticon and Apteryx/XVWeb, including but not limited to:
Sensors (Dexis, Jazz, Dentimax, Schick, XDR, Rex, etc.)
Intraoral (IO) cameras
CBCT / Panoramic imaging systems
Resolve connectivity, driver, and integration issues between devices and Denticon.
Provide hands-on technical support in offices when required.
Assist with new device setups, system rollouts, and IT hardware installations.
Audit and document existing networking infrastructure across the existing and new ADC offices.
Oversee physical infrastructure upgrades (cabling, racks, switches, access points, security devices).
Train end users on basic IT and dental system workflows.