IT Support Specialist Co-op
About The Position
Join STR’s Service Desk team as an Information Technology Support Specialist Co-op and gain hands-on experience supporting a real-world enterprise IT environment. This role is designed for students seeking an immersive, longer-term opportunity to apply classroom learning in a professional setting while developing practical IT administration and customer support skills. As a co-op, you will be an active member of the Service Desk, working alongside experienced IT professionals and receiving dedicated mentorship. You will support day-to-day operations, assist end users with technical issues, manage support requests, and contribute to special projects that support STR’s mission-critical work. You will be trusted to make informed decisions under moderate supervision while maintaining a high standard of professionalism. This is an excellent opportunity for students who want meaningful responsibility, exposure to enterprise IT systems, and experience supporting complex, real-world technical challenges.
Requirements
- Currently enrolled in a post-secondary degree program related to Information Technology or a closely related field
- Strong organizational, administrative, and time-management skills
- Ability to quickly learn new IT systems and apply that knowledge in a support environment
- Strong written and verbal communication skills
- Demonstrated interest in information technology and end-user support
- This position requires the ability to obtain a security clearance, for which U.S. citizenship is needed by U.S. Government.
Nice To Haves
- Networking: switches, patch panels, cabling, and network jack termination
- Data Storage: NetApp storage allocation and management
- System Imaging & Deployment: Microsoft Deployment Toolkit (MDT)
- Business Applications & Tools: ServiceNow, asset management systems, and Microsoft licensing
Responsibilities
- Provide efficient, high-quality first-line technical support for local, remote, and mobile staff
- Troubleshoot, research, and resolve hardware, software, and user access issues in a professional and customer-focused manner
- Perform hands-on desktop support, including system setup, software installation and upgrades, system configuration, and file backup support
- Verify issue resolution and perform post-resolution follow-ups when appropriate
- Create and manage user accounts in Active Directory
- Prepare and deploy new computers for employees
- Test and validate Windows and macOS system images
- Assist with the maintenance of printers, scanners, copiers, and workstations
- Support STR’s intern and co-op programs by configuring systems, administering access, providing first-line support, and reconciling equipment at program completion
- Administer and support the IT Service Management (ITSM) system, including ticket ownership, triage, and assignment to appropriate IT teams
Benefits
- Competitive hourly pay
- Housing stipend (if applicable)
- Flexible schedule to support academic requirements
- Emphasis on work-life balance
- Engaging workplace community with social and professional activities
- Strong track record of co-op and intern conversions to future internships and full-time roles
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What This Job Offers
Career Level
Intern
Education Level
Associate degree
Number of Employees
501-1,000 employees
