IT Support Specialist - Application Administrator, Information Technology (HYBRID ELIGIBLE) [R0147745]

Nevada System of Higher Education

209d • $76,100 - $80,700

About The Position

The IT Support Specialist - Application Administrator is responsible for the deployment, configuration, maintenance, and reliable operation of enterprise applications at UNLV. This position serves as the primary point of contact for application support, ensuring optimal performance, security, and accessibility. In addition to daily operational support, the role plays a strategic part in advancing service delivery by actively engaging with end-users and departments to understand their evolving needs. The incumbent ensures that applications are not only maintained but continuously optimized to meet the functional, academic, and administrative goals of the university. Through collaboration, proactive service improvement, and user-centric application management, this position supports the broader mission of delivering technology solutions that enable institutional success. Some of the applications the incumbent will administer are the Microsoft Endpoint Configuration Manager, e-signature and document retention platforms. This involves configuring these tools, managing updates, overseeing security compliance, and ensuring they meet institutional requirements for efficiency, security, and compliance. This position has a broad scope, engaging with users across the university and collaborating with IT and administrative departments to ensure that technology aligns with business needs and drives continuous improvement.

Requirements

• Earned Bachelor's Degree from an accredited college or university.
• Minimum of three (3) years of related professional experience.
• Experience in a higher education environment preferred.
• One (1) year of supervisory experience preferred.
• ITIL Foundation or equivalent certification preferred.
• Microsoft, AWS, or similar vendor certifications preferred.
• Security+ or other security-related certifications preferred.
• Authorization to work in the U.S. without visa sponsorship.

Nice To Haves

• Experience with cloud platforms (AWS, Azure, Google Cloud).
• Knowledge of ITIL framework and ITSM practices.
• Experience with API integration and scripting.
• Administration of electronic signature and document retention platforms.

Responsibilities

• Deploy, configure, maintain, and ensure reliable operation of enterprise applications.
• Serve as the primary point of contact for application support.
• Engage with end-users and departments to understand their evolving needs.
• Optimize applications to meet functional, academic, and administrative goals.
• Collaborate with IT and administrative departments to align technology with business needs.
• Manage Microsoft Endpoint Configuration Manager and other applications.
• Oversee security compliance and ensure applications meet institutional requirements.

Benefits

• Comprehensive retirement plan with 100% match.
• Flexible work schedule (subject to approval).
• Competitive total rewards package including paid time off, sick leave, and holidays.
• Excellent health insurance including medical, dental, and vision.
• Tuition discounts at Nevada System of Higher Education (NSHE) schools.
• Wellness programming for all UNLV faculty and staff at no cost.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree