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This position is within FSU's Department of Information Technology Services (ITS). The ITS Service Desk is the first point-of-contact for students, faculty, staff, and constituents of the University when associated with the fulfillment and support for IT technologies. This is a key leadership position in the FSU Information Technology (IT) Service Center responsible for overall management and oversight of the ITS Service Fulfillment team. The primary role of the Service Fulfillments team is to translate and/or fulfill customer needs into workflow, complete requests to external vendors or internal service provider groups, for adds, moves and changes to voice, video, data, networking and security, and other ITS offerings as quickly and efficiently as possible. Once orders are fulfilled and customer satisfaction is confirmed, this area ensures data entry integrity for billing and asset tracking.
