IT Support Services I

Creative Planning • Cedar Rapids, IA

78d • Remote

About The Position

Creative Planning is revolutionizing the wealth management industry by providing comprehensive financial planning and investment management services under one roof. Our innovative approach extends to our cutting-edge IT solutions, where our Managed Service Provider (MSP) team plays a crucial role in keeping our clients at the forefront of technological advancement. As a division of Creative Planning, we have the unique advantage of focusing solely on delivering exceptional service without the typical MSP pressures. This allows us to build something truly special.

Requirements

• 1-2 years of technical IT experience or relevant technical education
• Knowledge of Windows desktop and server operating systems
• Basic understanding of networking concepts including TCP/IP and Internet connectivity troubleshooting, network components (switches, hubs, patch panels), Remote Desktop Services, and wireless technologies
• 2-year MIS/IT Tech program is a plus
• No certifications required, but eagerness to pursue them

Nice To Haves

• You're naturally curious and eager to learn new technologies
• You communicate clearly and professionally in writing
• You're methodical in following established procedures
• You take ownership of your work while knowing when to ask for help
• You're patient and empathetic when helping clients
• You're organized and detail-oriented in your documentation

Responsibilities

• Provide frontline remote support to clients, aiming to resolve issues during initial contact
• Document troubleshooting steps and solutions thoroughly to build our knowledge base
• Maintain clear communication with clients about progress, next steps, and timelines
• Manage client expectations professionally regarding costs, timelines, and solutions
• Participate in ongoing training to expand your technical knowledge
• Track and document your daily activities and time allocation
• Collaborate with dispatch team to coordinate additional resources when needed
• Learn from experienced team members while working on various client environments

Benefits

• Results-Focused Culture: We skip the pizza parties in favor of meaningful recognition through raises and bonuses
• True Remote Freedom: Enjoy the flexibility of genuine remote work with the option to use office space when needed
• Shared Success: When we double our revenue, the whole team celebrates with a company-sponsored trip - including flight allowance, hotel accommodations for you and a guest

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed