IT Support Service Desk Assoc, WorldWide Grocery Stores Service Desk

Amazon • Austin, TX

107d • $42,200 - $91,800

About The Position

Join us on our mission to once again revolutionize the way the world shops. We are the Amazon Worldwide Grocery Store Technology Support Team, responsible for core retail technologies in state of the art physical grocery stores. As an IT Support Assoc II, you will follow documented knowledge base articles and use your technical expertise and problem-solving abilities to perform repair and preventative maintenance of retail and sales floor technology devices post-installation, including Point-of-Sale, Department Scale, Handheld compute, and mobile retail solution technologies and related systems in Whole Foods Market, Amazon Fresh, and Amazon Go Stores. You will utilize voice and agent chat for live one-on-one support as well as web portal for lower severity technology issue management. You will troubleshoot software and hardware failures and identify network problems when they relate to the above named technologies.

Requirements

• 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
• Experience troubleshooting integrated and interdependent computer systems
• Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
• Experience with network troubleshooting and support

Nice To Haves

• Experience in a dynamic environment with a high degree of customer service
• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications

Responsibilities

• Troubleshoot IT equipment used in Whole Foods Market, Amazon Fresh, and/or Amazon Go Stores
• Troubleshoot hardware, software, and connectivity issues
• Assist vendors in the field with triage and updates of Retail and Sales Floor technologies
• Handle support requests and procedures across the network
• Assist in training new hires
• Support customers spanning the United States, Canada, and the United Kingdom
• Continuous learning of new technologies

Benefits

• Full range of medical, financial, and/or other benefits
• Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level