IT Support Professional

Saab International AB • West Lafayette, IN

282d • $58,400 - $70,100

About The Position

Saab, Inc. is seeking a motivated IT Support Professional to join the IT Support Team and be responsible for providing technical support in an enterprise IT environment. The role includes administering and optimizing unified endpoint management (UEM) systems, configuring and troubleshooting Windows-based computers and Active Directory systems, creating and managing group policies, and identifying, researching, and resolving technical problems. The IT Support Professional will address moderately difficult assignments, applying judgment to resolve issues, troubleshoot and resolve network issues (TCP/IP, routing, VPN), and communicate technical information effectively across diverse audiences. Additionally, the role involves recommending, implementing, and maintaining hardware and software solutions, contributing to IT infrastructure projects, conducting training programs designed to educate an organization's computer users about basic and specialized applications, and participating in an on-call rotation. The position requires overnight travel of 10%.

Requirements

• Associate's degree in information technology, Computer Science or related discipline. Bachelor's degree is preferred.
• 3-5 years of relevant professional experience.
• Experience with configuring/troubleshooting Windows-based computers in an enterprise environment with Active Directory.
• Experience administering Microsoft-365.
• Experience administering device management platforms.
• Excellent written and verbal communication skills.
• Intermediate Network knowledge (TCP/IP, routing, VPN).
• Excellent Organizational and time management skills.

Responsibilities

• Provide technical support in an enterprise IT environment.
• Administer and optimize unified endpoint management (UEM) systems.
• Configure and troubleshoot Windows-based computers and Active Directory systems.
• Create and manage group policies.
• Identify, research, and resolve technical problems.
• Address moderately difficult assignments, applying judgment to resolve issues.
• Troubleshoot and resolve network issues (TCP/IP, routing, VPN).
• Communicate technical information effectively across diverse audiences.
• Recommend, implement, and maintain hardware and software solutions.
• Contribute to IT infrastructure projects.
• Conduct training programs designed to educate an organization's computer users about basic and specialized applications.
• Participate in an on-call rotation.

Benefits

• Medical, vision and dental insurance for employees and dependents.
• Paid time off including: minimum of 3 weeks vacation, 5 floating holidays, 8 designated holidays, parental leave, personal illness, bereavement, jury duty, long-term and short-term disability.
• 401(k) with immediate vesting on employer match.
• Tuition assistance.
• Student loan assistance.
• Wellness account, Care.com subscription and employee assistance programs.
• Employee stock purchase program with employer match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Fabricated Metal Product Manufacturing
• Education Level: Associate degree