IT Support/Operations Engineer

Baseten • San Francisco, CA

3d • Hybrid

About The Position

Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $300M Series E, backed by investors including BOND, IVP, Spark Capital, Greylock, and Conviction. Join us and help build the platform engineers turn to to ship AI products.
THE ROLE
We are looking for an SF-based IT Support / Operations Engineer to join Baseten
as we continue to scale our IT team. In this role, you will play a critical part in
bringing our technical support entirely in-house to provide a seamless, high-touch
experience for all Baseten employees.

As we continue to scale, you will be the primary point of contact for day-to-day
technical issues, allowing you to have a direct impact on our team's productivity
and overall office environment. This position is ideal for a hands-on problem
solver who enjoys a mix of hardware and software troubleshooting, user lifecycle
management, and maintaining the physical IT infrastructure of a modern office.

While you will focus heavily on elevating our internal support standards, you will
also assist with systems administration and workflow automation as our company
evolves. This is a hybrid role based out of our San Francisco office, following our
standard policy of three days per week in-person to ensure our physical office
and AV systems remain high-performing and reliable.

Requirements

• 4+ years of experience in IT support and administration, ideally in a high- growth or fast-paced environment
• Strong working knowledge of Google Workspace, MDM platforms (e.g. Kandji), IdM/SSO solutions (e.g. Okta), and video conferencing tools
• Proven experience administering macOS at scale, with solid working knowledge of Windows environments
• Hands-on experience with automation tools and a track record of streamlining IT processes and workflows
• Excellent communication skills with a genuine passion for delivering great support experiences
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced, ambiguous environment

Responsibilities

• Serve as the escalation point for day-to-day technical support, diagnosing and resolving hardware and software issues across our Mac and Windows fleet
• Manage user lifecycle administration including provisioning, deprovisioning, and access management across all systems and services
• Own the IT onboarding experience for new employees — from laptop setup and account configuration to a smooth first-day experience
• Maintain and continuously improve office IT infrastructure to ensure a reliable, high-performing environment for all employees
• Build and maintain a knowledge base of self-serve resources to reduce ticket volume and empower users
• Manage IT asset procurement, inventory tracking, and vendor relationships
• Support new office buildouts and contribute to broader workplace IT planning as we scale
• Identify opportunities to automate workflows and eliminate inefficiencies across IT operations
• Adapt to the evolving needs of a fast-growing company, taking on new challenges as they arise
• Systems administration, including managing admin-level access, configuring user permissions, and performing routine maintenance across cloud-based services.

Benefits

• Competitive compensation, including meaningful equity.
• 100% coverage of medical, dental, and vision insurance for employee and dependents
• Generous PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)
• Paid parental leave
• Company-facilitated 401(k)
• Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed