IT Support & Operations Consultant V (Hardware Planning), Data Center Operations

Kaiser Permanente • Napa, CA

102d

About The Position

In addition to the responsibilities listed below, this technical leader is also responsible for the planning of the raised floor data center environment, including rack designs, hardware locations, power, cooling, and key data center operational processes. This includes developing new processes, documenting standard operating procedures, and managing operating level agreements. Additional duties include updating rack elevations, providing efficiency metrics to improve availability, and advanced support for raised floor incident resolution. Additionally, this role will be responsible for supporting the effective utilization of the raised floor capacity; providing accurate and complete Data Center Infrastructure Management (DCIM) records; driving raised floor efficiency programs to include cost reduction, effective space utilization, and power/HVAC; planning, providing long-term planning for the physical layout of infrastructure; providing strategic input into new solutions regarding capacity and location of equipment; and maintaining the accuracy and documentation of the raised floor, hardware environments, and electrical distribution in various raised floor management tools.

Requirements

• Minimum five (5) years experience supporting a large scale computing environment.
• Minimum two (2) years in a leadership role working with IT or operational teams.
• Bachelor's degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field.
• Minimum eight (8) years IT experience in a support or operations environment.
• Additional equivalent work experience may be substituted for the degree requirement.

Responsibilities

• Conducts or oversees business-specific projects by applying deep expertise in subject area.
• Promotes adherence to all procedures and policies.
• Develops work plans to meet business priorities and deadlines.
• Determines and carries out processes and methodologies.
• Coordinates and delegates resources to accomplish organizational goals.
• Partners internally and externally to make effective business decisions.
• Solves complex problems and escalates issues or risks as appropriate.
• Monitors progress and results, recognizing and capitalizing on improvement opportunities.
• Evaluates recommendations made and influences the completion of project tasks by others.
• Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders.
• Communicates information and provides advice to drive projects forward.
• Influences team members within assigned unit and listens to performance feedback.
• Adapts to competing demands and new responsibilities.
• Provides feedback to others, including upward feedback to leadership and mentoring junior team members.
• Creates and executes plans to capitalize on strengths and improve opportunity areas.
• Follows and develops standard operating procedures.
• Analyzes and prioritizes incoming requests and alerts.
• Provides first, second, and third level support to resolve difficult, complex, and sensitive problems.
• Serves as an escalation point and mentor for junior staff.
• Provides guidance on how to track and develop documentation.
• Applies deep technical expertise to resolve complex problems.
• Contributes to and maintains the knowledge repository for highly complex technical support.
• Facilitates troubleshooting efforts in conjunction with lower level support to identify problems.
• Provides guidance to meet key performance indicators.
• Compiles information related to new technology.

What This Job Offers

• Education Level: Bachelor's degree