IT Support / Marketing Coordinator

Sioux Falls Housing And Redevelopment Commission • Sioux Falls, SD

393d • $52,000 - $58,240

About The Position

The IT Support/Marketing Coordinator at the Sioux Falls Housing & Redevelopment Commission serves as the in-house IT liaison, responsible for managing multiple computer systems and programs. This role involves troubleshooting technical issues, maintaining the company website, and supporting marketing efforts to promote the organization's brand. Success in this position is measured by the ability to resolve technical problems efficiently, ensuring uninterrupted business operations.

Requirements

• Associate degree; bachelor's degree in IT, Marketing or any related field preferred
• At least 2 years of work experience may substitute for educational requirements
• Advanced knowledge in commonly used Windows operating systems
• Effective verbal and written communication skills
• Excellent customer service skills
• Exemplary problem-solving skills
• Experience with networking protocols
• Progressing marketing knowledge

Responsibilities

• Assist employees with technology issues
• Act as the main point of contact for MRI software
• Promptly address MRI interruptions for the organization
• Report network interruptions and server outages
• Troubleshoot system errors and failures
• Monitor support requests and document all processes
• Develop and maintain preventive measures to avoid internet-related interruptions
• Manage social media and the company website
• Work with the communication hubspot
• Promote client and organizational relationships to enhance the brand

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: Associate degree