IT Support Internship

Spot Inc. • Indianapolis, IN

1d • $18 - $22 • Onsite

About The Position

An IT Support intern at Spot works side by side with IT Support staff to provide front-line technology assistance to end users, both in-person and remotely. Those in this role will be exposed to many aspects of an IT Support environment including ticketing, following/creating documentation, troubleshooting, hardware setup, and more. Successful candidates will be comfortable troubleshooting hardware, software, and providing training and support to staff members.

Requirements

• Currently in pursuit of associate or bachelor’s degree
• Information Technology, Cybersecurity, or other IT-related majors preferred
• Previous knowledge of Windows/Mac operating systems
• Familiarity with computer hardware, software, and peripherals
• Excellent problem-solving skills
• Comprehension of technical documentation
• Ability to work independently and as part of a team
• Professional communication and customer service skills

Responsibilities

• Act as help desk representative providing first level of response to incoming support requests from Spot employees
• Respond to support requests via email, phone, and in-person interaction.
• Set up, move, and decommission Windows/Mac devices, IP phones, and other peripherals as needed
• Create/update knowledgebase documentation for IT Support department
• Assist in maintaining asset inventory and prepare devices to be decommissioned following processes for disposal
• Creation, maintenance, and decommissioning of user accounts following department SOPs
• Assisting in installation of network, infrastructure, and other hardware as needed
• Participate in project-based work and other duties as assigned

What This Job Offers

• Career Level: Intern
• Education Level: Associate degree