Information Technology - IT Support I - US

The GLI Group-posted 22 days ago
$19 - $29/Yr
Full-time • Entry Level
Onsite • Cheyenne, WY
501-1,000 employees
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As the frontline for Public Knowledge® technology and systems support, you’ll ensure seamless operations for our team and clients, providing expert troubleshooting, proactive system maintenance, and outstanding customer service. This position is responsible for maintaining the smooth operation of end-user hardware, software, and network systems, while consistently providing excellent customer service.

  • Respond promptly to IT tickets, ensuring accurate documentation of actions and resolutions
  • Troubleshoot and resolve end-user hardware and software issues; escalate to IT Director when necessary
  • Provide Onsite IT support for the Cheyenne, WY office
  • Support remote team members across multiple locations using remote access tools
  • Perform hardware installations, maintenance, patching, and ensure encryption compliance
  • Manage software installations, updates, and user account administration
  • Assist with new hire onboarding and IT setup to ensure a smooth transition
  • Maintain accurate logs, reports, and documentation of all support activities
  • Deliver weekly workload and project status reports to designated team members
  • Own specific applications or systems and maintain related documentation for accuracy
  • Uphold network security policies and best practices
  • Ensure confidentiality of all information processed, stored, and accessed
  • Provide user training and create instructional materials when needed
  • Collaborate with team members to understand business needs for IT changes
  • Continuously learn and develop technical skills with firm support
  • Perform other duties as assigned to support IT Service Desk and organizational goals
  • Bachelor’s Degree in Information Technology or related field
  • Or equivalent experience will be considered
  • Must have a valid driver’s license
  • Proficiency in Microsoft Office Suite and remote access technologies
  • Working knowledge of networking, internet technologies, and security best practices
  • Excellent customer service skills and communication skills both verbal and written
  • Ability to adapt communication for technical and non-technical audiences
  • Strong organizational skills and high attention to detail
  • Ability to lift or move up to 30 pounds
  • Extended periods of computer use and screen reading
  • Ability to communicate via phone and email for prolonged periods of time
  • Comprehensive Health and Dental Insurance
  • 100% Paid Life Insurance
  • Up to 20 days of paid time off annually, accruing throughout employment and prorated based on start date
  • 10 Paid Holidays
  • 401K Savings Plan with 100% match up to 3% of your salary
  • Anniversary Reward Program
  • Professional Development Program
  • Paid time to volunteer in your local community
  • Mental health benefits, including EAPs and a subscription to the Calm App
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