IT SUPPORT GENERALIST
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About The Position
The position involves providing Help Desk support and resolving problems to the end user's satisfaction. Responsibilities include monitoring and responding to requests received through the IT Help Desk, processing tickets based on priority, modifying configurations for local workstations, utilizing Help Desk tracking software, documenting internal procedures, assisting with onboarding new users, ensuring workstations are equipped with necessary hardware, installing and configuring new workstations and software, maintaining inventory of equipment and software licenses, reporting issues for escalation, managing PC setup for new employees, assigning users in Active Directory, and performing hardware and software upgrades as needed.
