IT Support Field Technician

About the position

i4DM (www.i4DM.com) is seeking an experienced IT Support Field Technician with strong consulting skills and hands-on experience to join i4DM's fast-growing team. We are seeking a skilled and customer-focused IT Support Specialist to join our dynamic team. In this role, you will provide technical support for Microsoft business applications, desktop and mobile hardware, as well as basic server and network troubleshooting. The ideal candidate will demonstrate a high level of customer service, technical aptitude, and the ability to manage multiple priorities in a fast-paced environment. By joining i4DM, you’ll become a part of a fun and diverse team of talented and creative people who share the goal of using the latest technology to solve business challenges. Come join our team and grow with us!

Responsibilities

• Troubleshoot and resolve client issues across multiple operating systems, including Android, iOS, iPadOS, macOS, and Windows.
• Provide support for Microsoft 365 and/or Google Workspace environments, including user account provisioning, modifications, and deactivation.
• Configure and troubleshoot applications within Microsoft 365 (e.g., Outlook, Teams, OneDrive, SharePoint) and Google Workspace (e.g., Gmail, Google Drive, Meet, Docs).
• Assist clients with syncing and accessibility issues across desktop and mobile platforms.
• Ensure seamless integration of productivity tools with users’ devices and operating systems.
• Guide end users through setup, configuration, and best practices for mobile and desktop applications.
• Maintain clear documentation of support actions, resolutions, and user configurations within ticketing system.
• Collaborate with team members to escalate complex issues and implement effective solutions.
• Will be required to partake in the on-call rotation.
• Employee will be required to work out of the office per business needs at any given time.

Requirements

• Two years' experience within Service Desk environment with server experience; or current role in a related field.
• Excellent communication and customer service experience.
• Active driver’s license and proof of auto insurance.
• Windows and/or Apple operating systems.
• iOS/iPadOS/Android operating systems.
• General knowledge of Microsoft Exchange (On-Premise and Online).
• General knowledge of Hypervisor technology (Hyper-V and VMware).
• General knowledge of Microsoft 365 and/or Google Workspace.
• Understanding of networking including DNS, DHCP, TCP/IP.
• Microsoft Server technologies including Active Directory, File/Folder Permissions, Print Management, Remote Desktop, etc.
• Certification required within six months of being hired.

Benefits

• Comprehensive healthcare coverage
• HSA Plan
• Life and Disability Insurance
• Retirement Savings Plan