As an IT Support Engineer at GlossGenius, you will balance tactical problem-solving with strategic thinking to ensure our employees have the tools they need to succeed. Your primary focus will be delivering excellent customer service to our employees while providing hardware and software support and building strong customer relationships. You will be instrumental in identifying and implementing technology solutions to meet the needs of the business and will be responsible for identifying operational efficiencies and maintaining thorough, up-to-date, documentation for IT processes and employee facing resources. You must demonstrate a strong sense of urgency around solving our employees’ technological challenges. You will report to the IT Manager. You must be commutable to our NYC headquarters and will operate in a hybrid model.