IT Support Engineer

Aviatrix-posted 9 months ago
$98,260 - $115,600/Yr
Full-time • Entry Level
Santa Clara, CA
Primary Metal Manufacturing
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The IT Support Engineer at Aviatrix is responsible for providing high-quality technical support to our customers and ensuring smooth operation and maintenance of IT systems. The ideal candidate should have a strong background in IT support, excellent problem-solving skills, and the ability to work in a fast-paced environment.

  • Provide first-line support to customers, troubleshoot technical issues, and resolve them promptly.
  • Maintain and monitor IT systems, including servers, networks, and software applications.
  • Ensure high levels of customer satisfaction by providing timely and effective support.
  • Create and maintain documentation of IT systems, processes, and procedures.
  • Provide training to customers and internal staff on the use of IT systems and applications.
  • Work closely with other IT team members and departments to resolve complex technical issues and improve IT services.
  • Manage and prioritize support tickets, ensuring timely resolution and escalation of incidents as needed.
  • Install, configure, and maintain hardware and software components to ensure optimal performance.
  • Implement and maintain security measures to protect IT systems and data from cyber threats.
  • Identify opportunities for improving IT support processes and implement best practices.
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Minimum of 3 years of experience in IT support or a similar role.
  • Proficiency in troubleshooting and resolving technical issues related to hardware, software, and networks.
  • Strong understanding of IT systems, networks, Single Sign On, Process Automation and security protocols.
  • Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.
  • Excellent verbal and written communication skills.
  • Strong analytical and problem-solving abilities.
  • Exceptional customer service skills and a customer-centric mindset.
  • Ability to work effectively in a team environment and collaborate with colleagues.
  • Ability to adapt to changing priorities and work under pressure.
  • Experience with cloud networking solutions.
  • Familiarity with ITIL framework for incident management.
  • Knowledge of cybersecurity best practices.
  • 100% of employee premiums and 88% of dependent(s) premiums for medical, dental and vision coverage.
  • 401(k) match.
  • Short and long-term disability insurance.
  • Life/AD&D insurance.
  • $1,000/year education reimbursement.
  • Flexible vacation policy.
  • Comprehensive benefits package for employees outside the US, including pension and private medical coverage.
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