IT Support Engineer

Aviatrix • Santa Clara, CA

263d • $98,260 - $115,600

About The Position

The IT Support Engineer at Aviatrix is responsible for providing high-quality technical support to our customers and ensuring smooth operation and maintenance of IT systems. The ideal candidate should have a strong background in IT support, excellent problem-solving skills, and the ability to work in a fast-paced environment.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in IT support or a similar role.
• Proficiency in troubleshooting and resolving technical issues related to hardware, software, and networks.
• Strong understanding of IT systems, networks, Single Sign On, Process Automation and security protocols.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Exceptional customer service skills and a customer-centric mindset.
• Ability to work effectively in a team environment and collaborate with colleagues.
• Ability to adapt to changing priorities and work under pressure.

Nice To Haves

• Experience with cloud networking solutions.
• Familiarity with ITIL framework for incident management.
• Knowledge of cybersecurity best practices.

Responsibilities

• Provide first-line support to customers, troubleshoot technical issues, and resolve them promptly.
• Maintain and monitor IT systems, including servers, networks, and software applications.
• Ensure high levels of customer satisfaction by providing timely and effective support.
• Create and maintain documentation of IT systems, processes, and procedures.
• Provide training to customers and internal staff on the use of IT systems and applications.
• Work closely with other IT team members and departments to resolve complex technical issues and improve IT services.
• Manage and prioritize support tickets, ensuring timely resolution and escalation of incidents as needed.
• Install, configure, and maintain hardware and software components to ensure optimal performance.
• Implement and maintain security measures to protect IT systems and data from cyber threats.
• Identify opportunities for improving IT support processes and implement best practices.

Benefits

• 100% of employee premiums and 88% of dependent(s) premiums for medical, dental and vision coverage.
• 401(k) match.
• Short and long-term disability insurance.
• Life/AD&D insurance.
• $1,000/year education reimbursement.
• Flexible vacation policy.
• Comprehensive benefits package for employees outside the US, including pension and private medical coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Primary Metal Manufacturing
• Education Level: Bachelor's degree