IT Support Engineer

K2 Space•Los Angeles, CA

2d•$90,000 - $125,000

About The Position

K2 is building the largest and highest-power satellites ever flown, unlocking performance levels previously out of reach across every orbit. Backed by $450M from leading investors including Altimeter Capital, Redpoint Ventures, T. Rowe Price, Lightspeed Venture Partners, Alpine Space Ventures, and others – with an additional $500M in signed contracts across commercial and US government customers – we’re mass-producing the highest-power satellite platforms ever built for missions from LEO to deep space. The rise of heavy-lift launch vehicles is shifting the industry from an era of mass constraint to one of mass abundance, and we believe this new era demands a fundamentally different class of spacecraft. Engineered to survive the harshest radiation environments and to fully capitalize on today’s and tomorrow’s massive rockets, K2 satellites deliver unmatched capability at constellation scale and across multiple orbits. With multiple launches planned through 2026 and 2027, we're Building Bigger to develop the solar system and become a Kardashev Type II (K2) civilization. If you are a motivated individual who thrives in a fast-paced environment and you're excited about contributing to the success of a groundbreaking Series C space startup, we’d love for you to apply. The Role You will be the primary point of contact for all IT related questions at the user level, responding to user needs in a timely manner, and supporting a diverse range of systems and technologies. Core responsibilities will include setting up systems, performing upgrades and fixes, and providing support in coordination with the rest of the IT team. You will have well-rounded knowledge of computer hardware and software, network maintenance and diagnostics. This key role will interact with team members from various departments and levels, and being a talented listener with excellent attention to detail is important for understanding problems and implementing great solutions.

Requirements

3+ years of experience in IT support and systems maintenance preferably in a fast-paced startup or technology environment
Knowledge of operating systems, current equipment and technologies, networking, security best practices, and system performance monitoring tools
Working knowledge of audio-visual equipment
Comfortable working with mission critical and sensitive systems, with a sense of urgency appropriate with responsibilities
Due to the high visibility of this position, excellent interpersonal skills, attention to detail, and problem-solving skills
Ability to maintain confidentiality of company information
Ability to lift up to 50 lbs

Nice To Haves

Bachelor’s degree (or equivalent) in computer science or engineering
Technical certifications (i.e., Network+, MCSE, Security+)

Responsibilities

Provide advanced technical support to employees by resolving complex hardware, software, and connectivity issues, with a focus on proactive, high-impact IT support
Maintain and manage local IT infrastructure: WiFi, Printers, AV equipment and access control
Act as a technical solution architect for regional IT infrastructure, onboarding processes, collaboration tools, and endpoint strategies
Support employees in using software and hardware, provide technical support when needed, and coordinate with the IT team
Support systems running Windows, Linux, and macOS X, and software including Microsoft Entra, Azure, Intune and 365 Suite, and a range of productivity and production applications running in the cloud and on-site
Assist in the procurement, installation, configuration, and support of computer software and hardware including diagnosing hardware issues
Manage on-site inventory and total lifecycle of IT assets
Perform IT onboarding and offboarding tasks in accordance with IT responsibilities
Ensure the smooth operation of IT infrastructure, including servers, networks, and end-user computing devices
Work closely with HR, IT Security, and other teams to streamline IT-related processes and improve user experience
Document all support cases clearly, including resolution steps, and proactively contribute high quality articles to our internal knowledge base