IT Support Engineer

The Cook & Boardman Group, LLC•Dover, DE

28d

About The Position

IT Support Engineer will be part of The Cook & Boardman Group's infrastructure and operations team, which is on a mission to delight our coworkers who rely on our internal systems like desktops, laptops, thin clients, smartphones, Wi-Fi access points, switches, routers, storage networks, virtual servers, and internally developed software tools. We are an operational team that focuses on delivering excellent customer service and being there for our coworkers when they need us most. It is our job to ensure all IT Systems perform as expected, from Desktop to Server, so that our coworkers can accomplish business tasks in a timely and effective manner.

Requirements

High School Diploma, or an equivalent combination of education/experience
Current and valid US driver's license preferred
At least 2 years of technical support, help desk, or systems administration in a corporate environment
Must have excellent communication skills
Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
Great attention to detail required
Ability to work as part of a team and provide exceptional customer service
Follow-through and persistence are essential.
Ability to stay organized with all assigned tasks
Fundamental understanding of routers, switches, and firewalls
Demonstrated experience using Microsoft Active Directory; with providing remote support; and in supporting Windows 8 and 10 Professional required
Demonstrated experience with Remote Desktop Services and Azure virtual desktops; Microsoft Windows Server (2012 R2, 2016, 2019)
Demonstrated experience administering VMware vSphere
Demonstrated knowledge and experience with scripting and automationDemonstrated knowledge and experience Cloud environments, to include VM's, and network security

Nice To Haves

CompTIA A+ or equivalent Microsoft certification(s) preferred
Experience within a multi-location environment using MPLS or BOVPN technologies preferred

Responsibilities

Receive, prioritize, document, and actively resolve IT support requests consisting of break-fix and moves, add, changes, and deletes
Document all progress for each support request or task that you are assigned to
Performing remote troubleshooting through remote access tools
Participate in strategic and continuous improvement projects related to Information Technology
Perform tasks during weekly maintenance window(s)
Assist with recurring tasks related to day to day operations of all IT Systems, desktops to servers
Serves as a member of a rotating on-call team
Other relative duties as assigned

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