IT Support Engineer

Cramer•Norwood, MA

2d•$60 - $70

About The Position

We are seeking a self-motivated and detail-oriented IT Support Engineer to join our IT team. This role is ideal for individuals passionate about technology and eager to strive in a career in IT support. You will provide first-line technical assistance to end-users, troubleshoot hardware and software issues, and ensure smooth operation of IT systems.

Requirements

Associate degree or equivalent in IT, Computer Science, or related field (bachelor’s preferred).
A solid understanding of Windows 11 and/or macOS environments.
Familiarity with networking concepts (TCP/IP, DNS, DHCP).
Strong problem-solving and communication skills.
Ability to work independently and as part of a team.
Customer-focused attitude and willingness to learn.

Nice To Haves

Experience with ticketing systems (e.g., ServiceNow, Tikit, Jira).
Experience working with Microsoft 365 suite and collaboration tools.
Basic scripting or automation skills (PowerShell, Bash) is a plus.

Responsibilities

Respond to user inquiries via phone, email, or ticketing system in accordance with our SLA.
Diagnose and resolve hardware, software, and network issues for desktops, laptops, and mobile devices.
Install, configure, and maintain operating systems and applications.
Assist with user account management (Active Directory, email, permissions).
Document issues and resolutions in the IT ticketing system.
Escalate complex problems to senior level engineers or relevant teams.
Support routine maintenance tasks such as updates, patches, and backups.
Provide basic training, onboarding, and guidance to users on IT tools and best practices.