IT Support Engineer

Waste Pro USA • Apopka, FL

6d • Onsite

About The Position

The Waste Pro philosophy is People make the difference and caring never goes to
waste. If you are energetic, team oriented and love a challenge apply with Waste
Pro and be the Distinguishable Difference!

Find your starting point, with the knowledge that at Waste Pro the potential to
grow to the next level is unlimited.

The role of the Waste Pro Help Desk Engineer is to deliver an excellent IT
support service: ensuring users receive a timely resolution of support requests
and benefit from training to enhance their use of IT facilities; assisting with
maintenance of networks, key databases and websites; ensuring departmental
administration is carried out effectively.

Requirements

• Basic Understanding on Networks (firewall, router, switch, wireless)
• Understanding of Cloning and Imaging Systems
• Ability to multitask is a fast paced environment and switch between clients
• Excellent Communication and Organizational Skills
• Excellent Attention to detail and commitment to following tasks through to completion
• Ability to meet deadlines and set priorities with effective distribution of time and effort.
• Ability to work cross functionally within a matrix organization.
• Working Knowledge of Current Windows Server & Desktop Operating Systems & Microsoft Office 365
• Working Knowledge of Windows Active Directory
• Working Knowledge of Windows Exchange Server
• Working Knowledge of networking, IP addressing, Web Browsers, Messaging Clients
• Working Knowledge of PC Hardware and Diagnoses Issues
• Minimum of two years of employment experience in a Windows Support Position focused on supporting the Windows Server, Windows Domain, and Windows Desktops
• Must have solid customer service experience, a strong technical background and the ability to troubleshoot and resolve issues.
• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, driving, etc.)- most of the work day;
• Required to exert physical effort in tasks that involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight handling objects less than 25 pounds- rarely;
• Will need to function in diversity of settings that include facilities, equipment yards, landfills, recycling centers, transfer stations, and residential / commercial areas.
• Able to climb in and out of equipment.
• Valid Driver's License

Nice To Haves

• BA or equivalent work experience /IT degree preferred. A+ / Network + Certification a plus.

Responsibilities

• Support Windows Server Exchange Server, Active Directory, Wireless, Networking, Smartphones, Tablets and Printing
• Support Windows Desktop
• Support MS Office Suite
• Support Messaging Clients
• Support Malware Removal
• Support Office 365
• Ticket management
• Mobile device setup and support including iPhone, iPad and Android devices

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level