IT Support Engineer

Lightmatter•Mountain View, CA

21d•$93,000 - $100,000•Onsite

About The Position

Lightmatter is leading the revolution in AI data center infrastructure, enabling the next giant leaps in human progress. The company invented the world's first 3D-stacked photonics engine, Passage™, capable of connecting thousands to millions of processors at the speed of light in extreme-scale data centers for the most advanced AI and HPC workloads. Lightmatter raised $400 million in its Series D round, reaching a valuation of $4.4 billion. We will continue to accelerate the development of data center photonics and grow every department at Lightmatter! If you're passionate about tackling complex challenges, making an impact, and being an expert in your craft, join our team of brilliant scientists, engineers, and accomplished industry leaders. Lightmatter is (re)inventing the future of computing with light! We're looking for an IT Support Engineer to join our User Services team in Mountain View. You'll be the go-to technical resource for our employees, handling everything from daily support tickets to managing our cloud infrastructure and endpoint procurement. This is a hands-on role where you'll split your time between helping users solve immediate problems and maintaining the systems that keep our company running smoothly. You'll work closely with our Head of User Services and be a key player in ensuring our team has the technology and support they need to build the future of computing with light. This position requires onsite presence five days per week.

Requirements

At least 5 years of hands-on IT support experience in fast-paced environments
Experience deploying and configuring new tools and systems for large user bases
Strong troubleshooting skills across Mac and Windows platforms
Experience with Google Workspace, Office 365, and Slack administration
Working knowledge of networking fundamentals and basic network troubleshooting
Familiarity with identity management systems like Okta
Experience with cloud platforms (Azure, AWS, or GCP)
Strong organizational skills and ability to juggle multiple priorities
Proven track record of taking ownership and driving issues to resolution

Nice To Haves

ITIL 4 foundation or familiarity with ITIL best practices
Scripting experience with PowerShell, Bash, or Python
Experience with mobile device management platforms (Intune, Kandji, Jamf)
IT certifications (CompTIA A+, Network+, Microsoft certifications)
Experience supporting engineering or research teams
Excellent communication skills—you can explain technical issues to anyone

Responsibilities

Provide technical support for Mac and Windows users, both in-office and remote
Manage and resolve escalated tickets through our help desk system
Troubleshoot networking issues including DHCP, DNS, VLANs, and basic routing
Administer cloud platforms like Google Workspace, Office 365, Azure, Slack, and Okta
Handle procurement, setup, and deployment of laptops and workstations for new hires and replacements, including MDM enrollment and configuration
Maintain and troubleshoot conference rooms and AV equipment
Manage onboarding and offboarding processes, getting new users up and running quickly
Track IT assets and keep our inventory system accurate
Create and maintain documentation for support processes and internal knowledge base
Partner with IT team members on larger projects and organization-wide technology rollouts
Train users on security best practices and new technology