Scale AI is seeking a highly capable IT Support Engineer to join our Public Sector IT team and deliver exceptional technical support across a secure, fast-paced environment. In this role, you'll be the frontline expert helping employees stay productive, troubleshooting issues, resolving requests, and keeping our systems running smoothly with a strong security-first mindset. You'll support day-to-day operations, assist with onboarding and offboarding, manage SaaS and endpoint configurations, and ensure employees have the tools and access they need to do their best work. As part of a small, high-impact team, you'll also help improve processes, maintain clean documentation, and contribute to ensuring reliable technical infrastructure. If you thrive in a dynamic environment, enjoy solving problems, and take pride in delivering thoughtful, high-quality support, we'd love to have you on the team. The ideal candidate brings hands-on experience with modern SaaS tools, endpoint management, troubleshooting methodologies, and clear documentation practices paired with a strong customer-service mindset and a commitment to operating in a secure, mission-driven environment.