IT Support Engineer

Scale AI, Inc.•Washington, DC

70d•$76,000 - $95,000•Onsite

About The Position

Scale AI is seeking a highly capable IT Support Engineer to join our Public Sector IT team and deliver exceptional technical support across a secure, fast-paced environment. In this role, you'll be the frontline expert helping employees stay productive, troubleshooting issues, resolving requests, and keeping our systems running smoothly with a strong security-first mindset. You'll support day-to-day operations, assist with onboarding and offboarding, manage SaaS and endpoint configurations, and ensure employees have the tools and access they need to do their best work. As part of a small, high-impact team, you'll also help improve processes, maintain clean documentation, and contribute to ensuring reliable technical infrastructure. If you thrive in a dynamic environment, enjoy solving problems, and take pride in delivering thoughtful, high-quality support, we'd love to have you on the team. The ideal candidate brings hands-on experience with modern SaaS tools, endpoint management, troubleshooting methodologies, and clear documentation practices paired with a strong customer-service mindset and a commitment to operating in a secure, mission-driven environment.

Requirements

2+ years of corporate IT experience.
Experience in administrating Google Workspace, Slack, Zoom, Okta, Azure AD/M365
Deep understanding of hardware and troubleshooting: hardware and software (Mac, Windows)
Familiarity with MDM Services preferably Jamf and Intune
Familiarity with Zoom Rooms and the Zoom admin console
Experience working with remote teams and multiple offices globally, while using tools like Slack or Zoom to support them.
Experience with GCC High and FedRamp environments
Security and Compliance-focused mindset.

Nice To Haves

Experience with compliance frameworks such as IL6, Fedramp High, NIST
Skilled in scripting languages (e.g., PowerShell, Python) to automate repetitive IT tasks and improve process efficiency.
Familiarity with ITSM frameworks
Active Federal Top Secret Clearance

Responsibilities

Onboard and offboard employees, which includes: leading new hire orientations, provisioning and deprovisioning hardware, accounts, and access
Provide general IT support to all global Scale employees
Maintain and provide technical assistance with all office technology (printers, Zoom Rooms, room schedulers, and more).
Own IT asset management and ensure accurate and actionable records are kept of required equipment.
Track, resolve, or dispatch all issues in our ticketing system (Jira Service Management).
Create and update technology documentation for internal IT teams and for Scale employees.
Must be willing to be in-office 100% of the time