IT Support Engineer

Tenable • Columbia, MD

47d • $27 - $36 • Hybrid

About The Position

Tenable® is the Exposure Management company. 44,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 45 percent of the Global 2000, and large government agencies. Come be part of our journey! What makes Tenable such a great place to work? Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together! Your Role: We are seeking an experienced IT Support Engineer to join our Tenable team in Columbia, MD. You will provide on-site support at our office and remote assistance for the wider North America region. Your main tasks will involve resolving technical issues, performing installations, upgrades, repairs, and backups, and ensuring smooth tech operations daily. Your Opportunity: Provide technical support and answer queries from staff in person, over the phone, or through our ticketing system on all company-supported applications. Diagnose and resolve problems with computers, telephony, and network systems. Conduct IT onboarding for new hires. Create/manage user accounts. Ensure configurations meet departmental needs. Set up and configure equipment for new staff across North America, including provisioning and verifying with Hiring Managers. Resolve vulnerability and non-compliance issues directly with end users. Document solutions for future reference. Route complex issues to relevant IT teams when necessary. Maintain clear communication to keep users informed throughout the issue resolution process. Participate in an on-call rotation to provide after-hours support as needed. Manage the local inventory of IT hardware. May perform other duties and responsibilities that management may deem necessary from time to time.

Requirements

• 3+ years of Technical Support Experience preferred.
• Excellent verbal and written English skills.
• Experience supporting Apple Macintosh operating systems and applications with PC and Apple hardware.
• Experience supporting Microsoft Windows operating systems and applications.
• Experience with Active Directory and/or Okta.
• Experience using JAMF, Service Now for Ticketing and similar platforms, Bigfix, Google Workspace.
• Experience supporting mobile devices.
• General knowledge of local area networks and troubleshooting.
• General knowledge of AWS Workspaces or similar environments.
• Able to work in a hybrid/on-site capacity at our headquarters in Columbia, MD.

Nice To Haves

• Experience with Linux is a plus.

Responsibilities

• Provide technical support and answer queries from staff in person, over the phone, or through our ticketing system on all company-supported applications.
• Diagnose and resolve problems with computers, telephony, and network systems.
• Conduct IT onboarding for new hires.
• Create/manage user accounts.
• Ensure configurations meet departmental needs.
• Set up and configure equipment for new staff across North America, including provisioning and verifying with Hiring Managers.
• Resolve vulnerability and non-compliance issues directly with end users.
• Document solutions for future reference.
• Route complex issues to relevant IT teams when necessary.
• Maintain clear communication to keep users informed throughout the issue resolution process.
• Participate in an on-call rotation to provide after-hours support as needed.
• Manage the local inventory of IT hardware.
• May perform other duties and responsibilities that management may deem necessary from time to time.

Benefits

• Tenable also offers a variety of comprehensive and competitive benefits which include: medical, dental, vision, disability and life insurance; 401(k) retirement savings with company match; an employee stock purchase plan; an employee referral program; flexible spending accounts; an Employee Assistance Program (EAP); education assistance; parental leave; paid time off (PTO); company-paid holidays; health and wellness events; and community programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees