IT Support Engineer (Hybrid in San Antonio)

Vericast • San Antonio, TX

1d • $60,000 - $70,000 • Hybrid

About The Position

The IT Support Engineer I is responsible for the technical support at all Vericast locations; analyzes and resolves faults, whether it is a major system crash or a forgotten password while undertaking routine preventative measures and deploying new hardware to users. KEY DUTIES/RESPONSIBILITIES The Support Engineer I has responsibility for Windows and MAC support including patch management and vulnerability management, along with system and hardware refreshes.

Requirements

• Bachelor’s degree or equivalent work experience
• 3+ Years with Bachelor’s degree or 9+ years’ work experience
• General knowledge in multiple SDLC methodologies
• Technically proficient in application/component or system; may act as internal consultant
• Strong communication and facilitation skills

Nice To Haves

• Preferred Experience with MDT (Microsoft Deployment) / BigFix / AD access management / M365 and Azure

Responsibilities

• The Support Engineer I has responsibility for Windows and MAC support including patch management and vulnerability management, along with system and hardware refreshes. 20%
• The Support Engineer I work in ServiceNow working with MAC and Windows and many applications that support the business. 20%
• The Support Engineer will provide training and technical support for users with varying levels of IT knowledge and competence while working closely with other departments/organizations and collaborating with other IT staff. 20%
• This position is required to provide on-call support along with upgrade deployments that maybe done on nights and weekends. 10%
• The Support Engineer I will need to be able to identify process improvement needs and communicate these needs with leadership. 10%
• The Support Engineer I will need to be able to adapt quickly to new processes and ever-changing technologies. 10%
• This position will include Project based work that will be led by the manager or other managers and status will need to be provided in a timely manner. 10%

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees