IT Support Engineer

Danaher

3d • Onsite

About The Position

The IT Support Engineer provides L2 technical expertise and assistance to the on-site IT operations and delivers advanced technical support to Danaher Corporate users, both remotely and in person. The role involves resolving complex issues, maintaining hardware and software across various platforms, and ensuring that IT, AV, and conferencing systems operate smoothly. The role emphasizes ITIL-aligned service delivery, process improvement, and executive-level support, requiring strong technical and leadership skills. Lastly, this role will be required to be onsite located at our Washington DC office.

Requirements

• Bachelor’s degree in information technology, Business Administration or a related field.
• Minimum five years of experience working in an Enterprise IT environment.
• Leadership, project management, and customer service skills.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels.

Nice To Haves

• Prior experience supporting executive-level customers is a plus.
• In-depth knowledge of MS Windows and MacOS systems
• Hands-on experience with MS 365, Active Directory, Intune, Microsoft Office applications, and ITSM platforms (eg, ServiceNow, Cherwell)

Responsibilities

• Deliver Advanced Technical Support: Provide daily IT technical support to Danaher Corporate employees, ensuring reliable, efficient resolution of hardware, software, and connectivity issues while maintaining a high standard of customer service.
• Act as a Subject Matter Expert (SME): Serve as a trusted SME for technical and process-related inquiries, troubleshooting complex issues, and providing expert guidance to improve user experience and operational efficiency.
• Support Executive Leadership: Deliver white-glove IT support to executive-level users, including CEO and senior leadership teams, ensuring minimal disruption and a high level of professionalism and responsiveness.
• Collaborate Across Global IT Teams: Work closely with a global IT organization, partnering with cross-functional teams and the Danaher Global Service Desk to ensure seamless support, knowledge sharing, and consistent service delivery.
• Manage End-User Computing Operations: Support day-to-day IT operations, including hardware and software troubleshooting, workstation imaging and deployment, and end-to-end onboarding and offboarding processes to ensure smooth user transitions.

Benefits

• Danaher offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
• We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees