IT Support Engineer

Wayflyer • Charlotte, NC

8d • Hybrid

About The Position

You'll join the IT Helpdesk team which is part of the larger Corporate IT department. The IT Helpdesk team currently has one other team member based in Dublin and together, you two are the “face of IT” — everyone will look to you for help in their daily IT life.

Requirements

• Based in Charlotte, North Carolina
• You have 3+ years of professional experience in IT support, preferably in the fintech industry
• You are an expert in troubleshooting Apple products, especially macOS
• You know your way around productivity tools such as Google Workspace, Slack, and Notion
• You have experience with ticketing systems such as Jira Service Desk or ServiceNow
• You have experience with HRIS systems such as BambooHR or HiBob
• You understand concepts such as IdP, SSO, SCIM, and MDM
• You have amazing communication and collaboration skills
• You are highly service-minded
• You are fluent in English — any additional language is considered a plus
• Must be able to lift and carry up to 40 lbs

Nice To Haves

• any additional language is considered a plus

Responsibilities

• Provide support for general IT issues, SaaS tools, and meeting room AV equipment
• Manage office tasks such as printers, toner, and general supplies
• Manage access requests to different systems
• Onboard new joiners and offboard leavers
• Purchase hardware such as laptops, mobile phones, and peripherals
• Maintain our hardware inventory
• Take part in larger tech projects
• Write documentation for our internal tools, how-to’s, and troubleshooting guide

Benefits

• Recharge with 25 days of paid annual leave, plus public holidays.
• Access support and resources to support your wellbeing, including our Wellbeing @ Wayflyer ERG.
• Stay covered with private healthcare, life insurance, and critical illness cover.
• Our pension plan helps you build a strong foundation for tomorrow, starting today.
• We offer generous parental and adoptive leave, including 6 months of paid leave for Primary Caregivers and 3 months of paid leave for Secondary Caregivers.
• With our equity scheme, you're not just an employee; you're a stakeholder in our journey.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees