IT Support Engineer
About The Position
About Us Rho is the modern banking platform built for startups. Open accounts in minutes, issue cards, manage expenses, pay bills, and close the books – all in one connected platform backed by real human support. Overview The IT Support Engineer provides day-to-day technical support to Rho employees, ensuring a seamless and secure technology experience across the company. This role supports a modern, cloud-based environment centered on macOS, Google Workspace, Slack, and Okta, and manages devices through Kandji. The ideal candidate is detail-oriented, proactive, and passionate about helping people work efficiently with technology. We are currently collecting applications for this role and are not actively hiring, but we will be in touch when we begin hiring again.
Requirements
- 2+ years of experience in IT support or a related technical role.
- Strong knowledge of macOS troubleshooting and device management.
- Experience with Okta, Google Workspace, Kandji, Zoom, and Slack.
- Familiarity with IT ticketing systems such as Jira Service Management.
- Excellent communication and problem-solving skills.
- Strong attention to detail and ability to prioritize multiple issues in a fast-paced environment.
- A customer-focused mindset and the ability to translate technical concepts clearly.
Responsibilities
- Employee Support: Provide hands-on and remote support for macOS devices, software, and peripherals.
- Resolve technical issues quickly via Slack and Jira Service Management.
- Deliver exceptional customer service with clear communication and follow-through.
- Account & Access Management: Manage user provisioning and deprovisioning through Okta and Google Workspace.
- Maintain appropriate group and app access levels in alignment with security policies.
- Support MFA and SSO troubleshooting.
- Device & Endpoint Management: Configure, deploy, and maintain Mac laptops via Kandji.
- Monitor compliance, security, and patch status for managed devices.
- Maintain hardware inventory and coordinate repairs or replacements.
- Collaboration & Productivity Tools: Support Slack, Zoom, and Google Workspace (Gmail, Calendar, Drive, Meet).
- Troubleshoot video conferencing and meeting room AV setups.
- Process & Documentation: Log and track support requests in Jira.
- Maintain internal IT documentation, FAQs, and onboarding guides.
- Contribute to improving IT processes and user self-service resources.
- Onboarding & Offboarding: Prepare laptops, accounts, and tool access for new hires.
- Conduct IT orientation for new employees.
- Ensure secure device and data recovery during offboarding.
Benefits
- In addition to base pay, Rho offers equity, healthcare benefits and paid time off.
- Diversity is a core value at Rho.
- We’re passionate about building and sustaining an inclusive and equitable environment for all those involved with our mission, including employees, contractors, candidates, customers and vendors.
- We believe every member of the Rho community enriches our ability to provide a broad range of ways to understand and engage with the market, identify problems, and drive solutions that align with our mission.
- We welcome all qualified applications and support each of our Rho’ers with ongoing professional growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
