IT Support Engineer

Hoffman Mechanical Solutions • Greensboro, NC

35d

About The Position

We are seeking a seasoned and proactive IT Support Engineer to oversee our digital workplace services. This role combines hands-on technical troubleshooting with leadership, ensuring timely, high-quality support for end users, and acting as a key liaison between IT and the broader organization.

Requirements

• 5+ years of experience in desktop support or IT operations, with 1-2 years in a tech lead role.
• 5+ years of experience with Windows/macOS environments, networking, Active Directory, and O365.
• 5+ years of experience managing InTune, JAMF or other MDM platforms.
• 5+ years of experience with computer imaging solutions.
• 5+ years of experience in scripting with PowerShell, Python, or similar languages for IT automation.
• Strong leadership, communication, and project management skills.
• Familiarity with ITIL practices and helpdesk ticketing systems.
• Ability to manage and prioritize multiple tasks and projects.
• Ability to work collaboratively with other departments and stakeholders
• Up to date with the latest technological trends and best practices.

Nice To Haves

• Relevant certifications (CompTIA A+, Network+, MCSA, ITIL) strongly preferred.

Responsibilities

• Lead and mentor the Service Desk support technicians, providing guidance and technical escalation support
• Develop, maintain, and streamline workstation images.
• Automation and scripting of end user applications.
• Manage and maintain the InTune management system.
• Own and automate end user equipment updates and security patches.
• Maintain endpoint security and compliance with antivirus and encryption
• Develop and maintain network printing solutions. Ensure timely and effective resolution of hardware/software issues across the organization.
• Troubleshoot operating systems, application errors, and network connectivity issues.
• Standardize and streamline support procedures, ensuring consistent service delivery.
• Install, configure, and deploy laptops, desktops, and peripherals. Log and track issues using a ticketing system (TeamDynamix).
• Collaborate with IT leadership on planning and implementing systems upgrades and security initiatives.
• Track team performance and report key metrics to stakeholders.
• Develop and maintain knowledge base documentation.
• Lead and assist with IT projects such as system upgrades, migrations, and rollouts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed