IT Support Engineer

Astranis-posted 4 months ago
$70,000 - $90,000/Yr
Full-time • Entry Level
San Francisco, CA
251-500 employees
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We're looking for a proactive and detail-oriented IT Support Engineer to join our team. In this role, you'll help maintain a seamless technology experience for our team by managing hardware, troubleshooting issues, and supporting a variety of software solutions. You’ll work closely with employees across departments to solve IT challenges, improve systems, and ensure our technology runs smoothly. This is a great opportunity to join a supportive and dynamic team where you can make a real impact on the technology experience of our organization. If you’re a natural problem-solver and enjoy helping people solve technical issues, we’d love to hear from you!

  • Provide 1st, 2nd, and 3rd Tier Technical Support: Act as the primary point of contact for IT support inquiries, resolving hardware, software, and network issues
  • Manage Equipment Setup and Maintenance: Set up workstations, install and configure software, ensure all devices function optimally, and manage onsite inventory and IT asset life cycles
  • Troubleshoot Hardware, Software, and Network Issues: Identify and resolve various system and connectivity issues, in person and remotely
  • Maintain Documentation: Create and update IT documentation, including guides, procedures, and solutions to known issues
  • System Administration: Manage access permissions, system updates, and configurations within Active Directory, Google Workspace, and other platforms
  • User Training and Education: Conduct onboarding training sessions and provide guidance on IT best practices to support users’ proficiency and security awareness
  • Manage and maintain diverse computing environments: Manage Windows, Linux, and MacOS, ensuring optimal performance, security, and user support
  • Collaborate with different departments to understand and meet their technical requirements and support needs
  • Minimum 2 years in IT support, systems administration, or a related field
  • Proven experience in a multi-platform environment with solid knowledge of Windows, Linux, and macOS
  • Hands-on experience with virtualization platforms, such as VMware
  • Skilled in using remote desktop support tools and ticketing systems to resolve user issues efficiently
  • Excellent problem-solving skills with the ability to handle multiple tasks and projects in a fast-paced environment
  • Capable of managing sensitive, mission-critical systems with urgency and precision to ensure operational integrity and security
  • Strong interpersonal and communication skills, with a customer-focused attitude and collaborative approach
  • Strong understanding of networking concepts, including IP, DNS, and DHCP
  • Experience with cloud platforms like AWS, Azure, or GCP
  • Proficiency in scripting languages (e.g., PowerShell, Bash, Python) to automate routine tasks
  • Familiarity with VPN and firewall configurations
  • Relevant certifications, such as CompTIA A+, Network+, or MCSE
  • Understanding of ITIL principles or experience working in ITIL-aligned environments
  • Equity in the form of incentive stock options
  • High quality company-subsidized healthcare
  • Disability and life insurance benefits
  • Flexible PTO
  • 401(K) retirement
  • Free on-site catered meals
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