IT Support Engineer

Wurl

131d • $74,000 - $136,000

About The Position

At Wurl, our mission is to create innovative technologies and services that help accelerate the shift to streaming. At our core, we are innovators focused on driving the streaming industry forward with technologies that help connect viewers to the right content and ads. Our technology and data-driven solutions help companies reach new audiences, engage high-value viewers, and ultimately increase their revenue. In 2022, Wurl was acquired by AppLovin (Nasdaq: APP), a leading marketing platform, giving our employees the best of both worlds: the dynamic environment of a 150+ person startup as well as the stability of a high-growth public tech company. We invest in providing a culture that fosters passion, drives excellence, and encourages collaboration to drive innovation. Wurl is a fully-remote company that has been globally recognized for our people and technology, having been named a Great Place to Work by Fortune in 2022, 2023, and 2024; an Ad Tech Company of the Year finalist by the UK Business Tech Awards in 2023; a BIG Innovation Awards winner in 2024 and 2025; and the “Innovation in Advertising” winner by the StreamTV Awards in 2024. We’re looking for a proactive IT Support Specialist to keep Wurl’s employees productive and secure across a modern SaaS-driven technology environment. This role will own frontline IT operations—provisioning and maintaining laptops, managing user accounts across a variety of platforms, and ensuring that employee onboarding and offboarding are smooth, secure, and efficient. You’ll work closely with our Engineering, HR, and Security teams to ensure that our systems—ranging from Apple hardware to cloud-hosted collaboration tools—run reliably and securely for all employees.

Requirements

• 2–4 years of IT support or systems administration experience in a SaaS-first organization.
• Proficiency with macOS & Windows device setup, troubleshooting, and enterprise management with JAMF.
• Strong working knowledge of Google Workspace administration.
• Hands-on experience managing user accounts through Okta or similar SSO/MFA solutions.
• Familiarity with endpoint security software (e.g., Bitdefender).
• Experience provisioning and managing SaaS tools such as Zoom, Slack, Jira, Confluence, and Microsoft Office products.
• Understanding of basic cloud (e.g., AWS) account permissions and troubleshooting.
• Excellent problem-solving, communication, and customer service skills.

Nice To Haves

• Experience supporting Snowflake, Databricks, Salesforce, or other enterprise data/CRM platforms.
• Exposure to license management and reporting for SaaS applications.
• Basic scripting knowledge (e.g., Bash, Python) for automation of routine IT tasks.
• Interest in supporting secure AI-tool usage policies (e.g., OpenAI, Cursor).

Responsibilities

• Serve as the first point of contact for IT-related issues, troubleshooting macOS laptops.
• Provision, configure, and maintain company laptops using JAMF for device management and Bitdefender for endpoint protection.
• Manage inventory of IT hardware (laptops, accessories, replacements).
• Create, modify, and disable user accounts across Okta, Google Workspace, Slack, Zoom, Atlassian Jira/Confluence, Salesforce, Snowflake, Databricks, and AWS.
• Enforce company policies for secure authentication (SSO/MFA) and access control.
• Lead IT aspects of onboarding new hires: laptop provisioning, account setup.
• Coordinate secure offboarding for departing employees: deprovisioning accounts, reclaiming and wiping devices, and revoking access.
• Administer licenses for productivity and collaboration tools, e.g. Google Workspace, Microsoft Office, Zoom, Slack, and Atlassian Jira/Confluence.
• Work with engineering/business/data teams to provision access to other services, such as Salesforce, Snowflake, AWS.
• Track IT issues using Jira.
• Help maintain compliance standards and monitor endpoint and access security.

Benefits

• Competitive Salary & Equity
• Strong Medical, Dental and Vision Benefits, 100% paid by Wurl
• Remote first policy
• Flexible Time Off
• 12 US Holidays
• 401(k) Matching
• Pre-Tax Savings Plans, HSA & FSA
• Ginger, Aaptiv and Headspace subscriptions for mental and physical wellness
• OneMedical subscription for 24/7 convenient medical care
• Paid Maternity and Parental Leave for all family additions
• Discounted PetPlan and easy at home access to Covid testing with empowerDX
• $1k Work From Home Stipend to set up your Office

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level