Rho-posted 2 months ago
$64,000 - $87,000/Yr
Full-time • Entry Level
Salt Lake City, UT
251-500 employees
Publishing Industries

The IT Support Engineer provides day-to-day technical support to Rho employees, ensuring a seamless and secure technology experience across the company. This role supports a modern, cloud-based environment centered on macOS, Google Workspace, Slack, and Okta, and manages devices through Kandji. The ideal candidate is detail-oriented, proactive, and passionate about helping people work efficiently with technology.

  • Provide hands-on and remote support for macOS devices, software, and peripherals.
  • Resolve technical issues quickly via Slack and Jira Service Management.
  • Deliver exceptional customer service with clear communication and follow-through.
  • Manage user provisioning and deprovisioning through Okta and Google Workspace.
  • Maintain appropriate group and app access levels in alignment with security policies.
  • Support MFA and SSO troubleshooting.
  • Configure, deploy, and maintain Mac laptops via Kandji.
  • Monitor compliance, security, and patch status for managed devices.
  • Maintain hardware inventory and coordinate repairs or replacements.
  • Support Slack, Zoom, and Google Workspace (Gmail, Calendar, Drive, Meet).
  • Troubleshoot video conferencing and meeting room AV setups.
  • Log and track support requests in Jira.
  • Maintain internal IT documentation, FAQs, and onboarding guides.
  • Contribute to improving IT processes and user self-service resources.
  • Prepare laptops, accounts, and tool access for new hires.
  • Conduct IT orientation for new employees.
  • Ensure secure device and data recovery during offboarding.
  • 2+ years of experience in IT support or a related technical role.
  • Strong knowledge of macOS troubleshooting and device management.
  • Experience with Okta, Google Workspace, Kandji, Zoom, and Slack.
  • Familiarity with IT ticketing systems such as Jira Service Management.
  • Excellent communication and problem-solving skills.
  • Strong attention to detail and ability to prioritize multiple issues in a fast-paced environment.
  • A customer-focused mindset and the ability to translate technical concepts clearly.
  • Equity
  • Healthcare benefits
  • Paid time off
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