IT Support Desk Technician - Fargo, ND (On Site)

Medbridge Healthcare • Fargo, ND

2d • Hybrid

About The Position

MedBridge Healthcare is seeking an experienced IT Support Desk Technician to support our Fargo, ND operations and partner sites. This role is ideal for a customer focused IT professional who enjoys hands on support, troubleshooting, and working closely with internal teams in a healthcare environment.

Requirements

• Minimum two - three years of experience in IT support or help desk roles
• Strong customer service and communication skills
• Proficiency with Windows OS, Microsoft Office, and Microsoft 365 services
• Experience troubleshooting hardware, software, and web based applications
• Working knowledge of networking, security, and database systems
• Ability to multitask, prioritize, and resolve issues efficiently
• Strong attention to detail and documentation skills
• Collaborative team oriented mindset with a willingness to learn

Nice To Haves

• Certifications in IT, networking, or security preferred but not required

Responsibilities

• Provide IT support to employees both remotely and on site
• Troubleshoot hardware, software, network, and system issues
• Configure, maintain, and support Windows systems and Microsoft 365 applications
• Document issues, solutions, and system updates accurately
• Maintain inventory and asset tracking for IT equipment
• Install, upgrade, and maintain equipment at labs and partner sites
• Coordinate lab changes and relocations with leadership and site managers
• Train employees on new equipment and software upgrades
• Collaborate with sleep labs on network and system functionality
• Communicate proactively with managers regarding site needs and improvements

Benefits

• Medical, dental, and vision insurance
• Generous PTO and paid holidays
• 401(k) with employer match
• Company paid life insurance
• Employee assistance program
• Stable weekday schedule with no nights or weekends
• Hybrid work model after initial onboarding period
• Opportunities to grow within a national healthcare organization

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees