Bark-posted 3 months ago
$48,000 - $60,000/Yr
Full-time • Entry Level
Columbus, OH
501-1,000 employees
Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

Here at BARK, we love dogs and their people. We're looking to make all dogs happy throughout the entire world (we're not kidding). Think Disney for dogs -- we make magic for dogs and their people through our products, events, and experiences. Our ambition level is high, the opportunity is huge, and our love for dogs is through the roof! We launched in 2011 with BarkBox, a monthly-themed subscription of all-natural treats and clever toys. Since then, we've shipped more than 70 million toys and treats to the dogs across the world and use all of that direct customer feedback to inform new initiatives and ways to make magic between dogs and their people. We've since expanded into other offerings as well, as we aim to become THE Dog Company for every family with a four-legged, belly-scratch-loving, interspecies family member.

  • Work within the IT Support Team to provide excellent customer service, effective response times, and expert insight into general and sometimes complex support issues.
  • Provide on-site and remote resolution of common IT issues (PC, Mac, Chromebook) and act as local enforcement for non-automated IT security policies.
  • Help enforce policies driven by the direction of the IT leadership.
  • Ensure SLAs are met while dealing with customers, completing services, and overall customer satisfaction.
  • Assist other IT support staff with operational procedures and troubleshooting issues.
  • Resolving escalated and Executive support tickets in a timely manner.
  • Assist in creation and maintenance of detailed documentation for systems and processes managed by the IT team, for both end-users and other IT staff.
  • Ongoing evaluation and improvement of existing Service Desk processes and policies.
  • Supporting technical and non-technical stakeholders and accommodating a rapidly growing team.
  • Hardware and software asset management.
  • Assist in staff onboarding and off-boarding, including machine imaging and account creation/configuration.
  • 1-3 years experience in a technical support or helpdesk role.
  • Strong customer service background preferred.
  • Experience with Google Workspace, Slack, Bettercloud and other major SaaS applications preferred.
  • Experience troubleshooting PC, Mac, and Chromebooks for software and hardware-related issues both on-site and remotely strongly desired.
  • Basic knowledge of MDM solutions (JAMF, Kaseya).
  • Ability to make data-driven decisions.
  • Bachelor's degree in Information Technology, Computer Science or relevant experience.
  • IT-related certifications are desirable.
  • Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences.
  • Ability to support physical IT infrastructure (computer, network (Cisco Meraki, storage)).
  • Must have a passion for AI and the ability to work with AI-driven technologies.
  • Experience using AI tools is highly valued and openness to learning is a requirement.
  • Health insurance for both you and your pup.
  • 401k.
  • Wonderful team lunches.
  • Cold brew on tap.
  • A dog to pet anytime you wish.
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